Using Call diversion to forward calls

Call diversion is an added feature on our phone lines — to buy it head to our sales pages.

Call diversion codes

Whether you’re using call diversion to forward calls from your landline to a mobile or to another landline there are specific codes you’ll need to enter.

How to use call diversion with your handset

1. Press * followed by the divert code
2. Press * followed by the phone number to divert to
3. Press #

You’ll hear an intermittent dial tone when it’s on – this doesn’t affect outgoing calls.

If you’ve got Call Minder, the intermittent dial tone means you’ve got a new message, not that a divert has been set.

How to cancel call diversion using your handset

1. Press # followed by the divert code
2. Press #

Checking call divert is on using your handset

1. Press * then #
2. Type the divert code followed by #

Costs for using call diversion

The diverted part of your call is charged at our standard dialling rates. Read on to find pricing information for all calling features