Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT).
We'll let you know how quickly you could be up and running when you order fibre broadband. But here's a quick guide to the different installation terms we use, and the average timescales.
0 stage install – between 1 and 3 working days
If you already have an ONT, it's very quick to get connected. We'll remotely activate a port on the ONT. Then just follow our step-by-step guide to install your broadband yourself.
1 stage install – between 9 and 18 working days, depending on availability
An engineer will install an ONT at your premises to connect to the nearby fibre cable. We'll arrange a convenient appointment when both you and the engineer are available.
2 stage install – timescales depend on the external work needed
If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT.
- First, Openreach will send an engineer to assess how much work is needed. They'll aim to do this within 5 working days of you placing your order.
- Within 10 working days, Openreach will have completed their survey. If the work is not complex, they'll carry out all the external work required. Openreach will then be in touch to arrange when they can complete the work at your premises.
- If the work is complex, Openreach will take longer to do all the external work. It can sometimes be a few weeks before they'll contact you to arrange when they can complete the work at your premises.
Will you give me a definite installation date when I order FTTP?
If an engineer's needed to install FTTP, we'll be able to estimate your installation date when you place your order. However, you'll need to arrange the actual installation date with the engineer, based on when you're both available for the work to take place at your premises.
Do I need to be at my premises when the engineer is installing FTTP?
Yes, please make sure you – or someone in your business – is available to give the engineer access to your premises. They'll need to get in touch with you, so please give us your mobile number for us to share.
Could an FTTP installation date be delayed?
In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays.
Could there be extra charges to install FTTP?
Extra construction charges only apply in exceptional circumstances – such as where there is more external work required from Openreach than was initially estimated. If installing your FTTP needs Excess Construction Charges, we'll let you know before starting work.
Could an FTTP installation be cancelled?
Very rarely. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed.