How can I check my broadband and 4G Assure connection status?

There are three simple ways to check your connection status.

1. Go to the Hub Manager
2. Check your BT Business My account online
3. Download the BT Business app

Please note: you don't need to be connected to the internet to use Hub Manager, so you should use this method if you're having problems using your online account or the BT Business app.

The lights on your hub will also confirm your connection status.

Before you start

Before checking your broadband and 4G Assure connection status, it's best to make sure your hub is set up correctly and connected to the internet. If you're not sure how to do this, the following links show instructions for our different hub types:

BT Business Smart Hub
BT Business Hub 5 
BT Business Hub 3

If you have a BT Business Hub 2, a BT Home Hub or a non-BT router, and want to manage your broadband or 4G Assure connection status, you’ll need to upgrade your hub to the latest BT Business Smart Hub. Chat with an advisor.

You can check your hub model if you're not sure which one you have.

Using the Hub Manager

The instructions to follow differ depending on which model of hub you have.

BT Business Smart Hub

1. Make sure your hub is set up, turned on and the device you're using is connected to it
2. Open a web browser and enter http://btbusinesshub.home into the address bar
3. Enter your admin password – you'll find this on the back of your hub, unless you've changed it
4. Click the Status tile to check your Broadband connection status
5. Select the 4G Assure tile to see your 4G Assure connection status

BT Business Hub 5

1. Make sure your hub is set up, turned on and the device you're using is connected to it
2. Open a web browser and enter http://btbusinesshub.home into the address bar
3. Enter your admin password – you'll find this on the bottom of your hub, unless you've changed it
4. You'll see your Broadband and 4G Assure connection status under ‘My Services'

BT Business Hub 3

1. Make sure your hub is set up, turned on and the device you're using is connected to it
2. Open a web browser and enter http://btbusinesshub.home into the address bar
3. Enter your admin password – you'll find this on the bottom of your hub, unless you've changed it
4. You'll see your Broadband connection status under ‘My Services'

Using My Account online

1. Open your web browser and enter bt.com/business/myaccount into the address bar
2. Log in to your account using your username and password
3. Go to Manage your services, choose Hubs, Wi-fi and 4G Assure and select your broadband service
4. The Broadband Status panel will display your broadband connection status and your 4G Assure connection status, if you have 4G Assure

Using the BT Business app

1. Open the app or download the app to your device
2. Either log in using your My Account username and password, or follow the on-screen instructions to register a new profile
3. From the home screen, select Service status
4. Choose your account
5. Select your broadband service
6. You'll now be shown your broadband connection status and your 4G Assure connection status, if you have 4G Assure

If your hub can't connect to the internet

If your hub is set up correctly but you can't connect to the internet, there may be a fault on your line. Simply report the fault and we'll get you back online as quickly as we can.