Skip to main content
BT Business eSIM guide | BT Business

BT Business eSIM guide

With eSIM devices there’s no physical SIM card instead it’s embedded in your device virtually. So instead of inserting it you download it by scanning the QR code we send you.

Which devices use an eSIM?

Most newer iPhone models, Google devices, and Samsung devices are eSIM compatible. 

eSIM compatible devices are dual SIM. This means you can either use an eSIM or a traditional SIM with them.

Find out which devices are eSIM compatible:


iPhone XS
iPhone XS Max
iPhone XR

iPhone 11
iPhone 11 Pro
iPhone 11 Pro Max

iPhone SE 2020
iPhone SE 2022

iPhone 12 mini
iPhone 12
iPhone 12 Pro
iPhone 12 Pro Max

iPhone 13 Mini
iPhone 13
iPhone 13 Pro
iPhone 13 Pro Max

iPhone 14
iPhone 14 Plus
iPhone 14 Pro
iPhone 14 Pro Max

iPhone 15
iPhone 15 Plus
iPhone 15 Pro
iPhone 15 Pro Max


iPad (7th gen)
iPad (8th gen)
iPad 2021 (9th Gen)

iPad Mini (5th gen)
iPad Mini 2021 (6th Gen)

iPad Air (3rd gen)
iPad Air 10.9 inch (4th Gen)
iPad Air 10.9 inch (2022)
iPad Air 11 inch
iPad Air 13 inch

iPad Pro 11 inch (1st Gen)
iPad Pro 11 inch (2nd Gen)
iPad Pro 12.9 inch (3rd Gen)
iPad Pro 12.9 inch (4th Gen)
iPad Pro 12.9 inch (5th Gen)
iPad Pro 11 inch
iPad Pro 13 inch


Google Pixel 3
Google Pixel 3a
Google Pixel 3a XL

Google Pixel 4
Google Pixel 4a
Google Pixel 4a 5G
Google Pixel 4 XL

Google Pixel 5

Google Pixel 6
Google Pixel 6 Pro
Google Pixel 6a

Google Pixel 7
Google Pixel 7 Pro
Google Pixel 7a

Google Pixel 8a

Google Pixel Fold


Samsung Galaxy S20
Samsung Note 20 5G
Samsung Galaxy S20 5G
Samsung Galaxy S20+ 5G
Samsung Galaxy S20 Ultra 5G
Samsung Note 20 Ultra 5G

Samsung Galaxy S21 5G
Samsung Galaxy S21+ 5G
Samsung Galaxy S21 Ultra 5G

Samsung Galaxy S22
Samsung Galaxy S22+
Samsung Galaxy S22 Ultra

Samsung Galaxy Z Flip
Samsung Galaxy Z Flip2
Samsung Galaxy Z Flip3
Samsung Galaxy Z Flip4
Samsung Galaxy Z Flip5

Samsung Galaxy Z Fold2 5G
Samsung Galaxy Z Fold3 5G
Samsung Galaxy Z Fold4
Samsung Galaxy Z Fold5

Samsung Galaxy S23
Samsung Galaxy S23+
Samsung Galaxy S23 Ultra
Samsung Galaxy S23 FE

Samsung Galaxy A54

Samsung Galaxy S24
Samsung Galaxy S24+
Samsung Galaxy S24 Ultra

Samsung Galaxy XCover 7

Samsung Galaxy A35 5G
Samsung Galaxy A55 5G


Sony Xperia 1 IV
Sony Xperia 10 IV

Sony Xperia 1 MK5
Sony Xperia 10 MK5


Nokia X30 5G


Motorola Razr 40
Motorola Razr Ultra 40

Motorola moto g53 5G
Motorola moto g54 5G


Oppo Find N2

Getting an eSIM

If you’ve not already got an eSIM device, check out the eSIM devices we offer:


Setting up an eSIM

How you set up your eSIM depends on what device you have. When you’ve received your eSIM and QR code pack choose your device manufacturer:

You need to be in the UK to set up an eSIM. If you’re currently roaming, you’ll need to wait until you’re home to set it up.


Swapping over from a physical SIM to an eSIM

To swap over from a physical SIM to an eSIM, please contact us.

Just so that you’re aware, there may be a charge to swap over.


Transferring my current line over to an eSIM

When you've set up your eSIM, to transfer your line over to your new eSIM you’ll need to contact us.

You’ll need the SIM serial number that’s on your eSIM card pack.


Switching your existing number over to an eSIM

You can switch (port) your existing number from another provider over to us. Find out how to switch your number over.


I can't scan my QR code

If you can’t scan your QR code, don’t panic, you can setup up your eSIM manually. How you do this varies from device to device:


Something wrong with my eSIM

If something’s wrong with your eSIM please contact us.


Restoring your eSIM device

Your device's user guide will tell you what to do, or you can contact us.

If you restore your device yourself, make sure you select keep your data plan and don’t erase any downloaded SIM's, otherwise you’ll delete your eSIM.

If you’ve accidentally deleted your eSIM and erased your data plan, you'll need a new eSIM. Please contact us to arrange this.


eSIM card’s default PIN number

The default PIN number for an eSIM is 1111.

Did this help?

Additional support