What is Complete Wi-Fi and how do I get started?

Complete Wi-Fi helps improve wireless coverage around your workplace by using Wi-Fi discs that work with your BT Business Smart Hub.

The discs create a single Wi-Fi network and help extend coverage into areas where the signal may be weaker.

If you've recently received your Complete Wi-Fi equipment, use the links below to get started.

Choose your product

Select the product you have and follow the step-by-step setup guide below.

Complete Wi-Fi
Complete Wi-Fi Plus

The setup process is slightly different depending on which product you have, so make sure you follow the correct guide.

Complete Wi-Fi

If you've received a Complete Wi-Fi Disc, follow our setup guide:

Read our help guide to set up Complete Wi-Fi

Complete Wi-Fi Plus

If you've received a Complete Wi-Fi Plus Disc, follow our setup guide:

Read our help guide to learn how to set up Complete Wi-Fi Plus

Before you start

Before setting up your Complete Wi-Fi service, make sure you have:

Your BT Business Smart Hub
Your Complete Wi-Fi Disc or Complete Wi-Fi Plus Disc
The BT Business app installed on your mobile device

You'll use the BT Business app to help set up and manage your Complete Wi-Fi service

Download the BT Business app

The BT Business app helps you:

Set up your Wi-Fi disc
Check your Wi-Fi coverage
Manage your broadband and Wi-Fi services
Get support if you need it

You can download the BT Business app from your device's app store.

Where should I place my Wi-Fi disc?

For the best results:

Place the disc roughly halfway between your Smart Hub and the area with poor Wi-Fi coverage
Keep the disc out in the open and away from large metal objects
Avoid placing the disc inside cupboards or behind furniture
Use the BT Business app to check signal strength and placement

Need help with Complete Wi-Fi?

If you're having problems setting up or using Complete Wi-Fi, you can:

Check your Wi-Fi coverage in the BT Business app
Review our setup guides
Visit our Complete Wi-Fi support articles

You may also find these guides helpful:

More help and support

Visit our Complete Wi-Fi support area for troubleshooting articles, setup guidance and product information.

Discover more about your Wi-Fi

How does Complete Wi-Fi boost my signal?

Think of a Wi-Fi disc as a signal booster, but better. It communicates with your Business Smart Hub to create a single mesh Wi-Fi network across your workplace.

This helps provide stronger coverage and faster Wi-Fi speeds throughout your business premises.

What about my existing Wi-Fi extenders?

You won't normally need them once Complete Wi-Fi is installed.

Your devices will automatically connect to whichever Wi-Fi Disc, or hub provides the strongest signal. To help avoid interference and achieve the best performance, we recommend removing any existing Wi-Fi extenders before setting up Complete Wi-Fi.

Who owns the equipment?

Your BT Business Smart Hub and Wi-Fi discs remain the property of BT.

If you leave BT Business or remove Complete Wi-Fi from your service, you'll need to return the equipment within 60 days to avoid charges. For details on how to return the equipment please read our guide called How to return your BT-owned equipment for free – in three steps.

What is the Complete Wi-Fi guarantee?

It’s our guarantee to you that we'll deliver a strong wi-fi signal for your workplace. If we can't deliver good Wi-Fi coverage within your work premises, we'll give you a refund.

You’ll receive one Wi-Fi disc to start with - enough to cover most offices. If you need more, we'll send you up to five extra Wi-Fi discs free of charge.

If you’ve got two or more Wi-Fi discs and you’re not happy with the signal you can book an engineer visit (free of charge), request an extra disc, or claim for compensation.

Compensation entitles you to a refund of up to six months of Complete Wi-Fi. And the claim must be made within the first 6 months of purchasing Complete Wi-Fi. Just so you know, our guarantee only covers your main building; it doesn't include any exterior buildings.