Fibre broadband for business
With full fibre, you get a fibre optic cable direct to your premises and a connection you can rely on.
With full fibre, you get a fibre optic cable direct to your premises and a connection you can rely on.
Fibre: bringing your business to top speed
With full fibre broadband, there’s no copper cables slowing you down. Just fibre optic cables running straight to your premises giving you lightning-fast speeds of up to 900Mbps.
That means powerful performance which can support multiple users and devices – all uploading files, making Teams calls and more without a hitch.
Business fibre: making phone lines digital
By 2027, the UK’s copper PSTN network will be switched off to make way for the fibre network. As well as improving broadband across the country, a key part will be the switch to digital phone lines.
A digital phone line gives you an enhanced phone service, using the internet. You’ll be able to take your phone number wherever business takes you – at home, on the go, or your workplace. If you ever move premises, you can take the same number with you.
Moving away from traditional phone line will be an important change for many businesses. We’ve stopped selling traditional phone lines to help get you digital ready.
Benefits of our digital phone app
FAQs and terms
Broadband
What is business fibre broadband?
It’s the next generation broadband technology that uses fibre optic cables. It enables much faster and more reliable connectivity for businesses. The three main types of business fibre broadband are full fibre and part fibre.
What is full fibre business broadband?
Full fibre broadband uses only fibre optic cables to deliver your broadband service to your premises. It offers faster broadband speeds of up 900Mbps and a highly reliable connection. It is also sometimes known as fibre to the premises (FTTP).
What are the differences between part fibre, full fibre and leased lines?
Part fibre uses a combination of fibre optic and copper cables between your business premises and your local exchange. Fibre optic cables deliver your broadband to your local green exchange box. Copper wires deliver the remainder of your broadband connection from there to your business premises. Part fibre offers faster and more reliable broadband than copper broadband.
Full fibre broadband uses fibre optic cabling all the way to your business premises. Because only fibre optic cables are used, full fibre offers much faster and more reliable broadband than part fibre. It is significantly faster and more reliable than a copper broadband connection.
A leased line offers businesses a dedicated internet connection with significantly faster speeds (up to 10Gbps) than full fibre broadband. It’s ideal for data hungry businesses and when internet access is business critical.
What kind of fibre can I get?
The type of connection you can get depends on your address. Enter your postcode on our deals page and we’ll show the packages and speeds available to you.
How fast can my fibre go?
The speeds you can get depends on the type of broadband available in your area. If full fibre is available at your address, you could have speeds up to 900Mbps.
Can I get a dedicated secure fibre connection above the standard option?
Our leased line service provides a dedicated internet access for your business. This might be suitable for you if you don’t want to share your network with anyone else and need an even faster connection.
How does fibre broadband work?
Fibre broadband uses thin glass wires to transmit data as light signals, enabling high-speed internet. Data is encoded onto light waves, ensuring fast and reliable connections. This technology allows for faster downloads, and smooth streaming, and supports multiple users without slowing down. Fibre optics provide superior performance compared to traditional copper-based systems.
Phone lines
Cloud Voice Express
What is Cloud Voice Express?
Cloud Voice Express is a digital line that lets you make and take calls over the internet.
How do I get Cloud Voice Express?
You get access to Cloud Voice Express when you choose a broadband package which includes a digital phone line.
Can I transfer my existing phone number to Cloud Voice Express?
You can transfer your existing number over to your Cloud Voice Express digital phone line when you switch. This means you can keep your number even if you’re moving to a new area. And if you move again, you can keep using the same number for life.
How do I take Cloud Voice Express calls on my smartphone?
Simply download the Cloud Voice Express app to your smartphone. You’ll find it on the App Store and Google Play.
When it’s up and running on your smartphone, you can use the Cloud Voice Express app to make and take calls on your business number, wherever you go.
The legal section
Terms and conditions
Some BT Business Broadband lines require a BT Business phone line. You’ll need to sign-up to a minimum contract. Terms and conditions apply. For more information, see the Broadband and Internet Services section on our terms and conditions page.
General
Prices exclude VAT of 20%.
Your service is subject to terms and conditions found at under the Broadband and internet and Mobile services sections. You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full standard price – see Section 59, Part 10 of the BT Price list.
You will incur a £125 charge for a new line or £20 for reactivation of an existing line or for taking over a working line. There is no charge to switch your line to BT from another supplier. Depending on your site and subject to any survey, you may incur excess construction charges – see Section 45, Part 1 of the BT Price List.
By signing up to Cloud Voice Express your existing BT PSTN service will terminate. Once terminated, BT may not be able to re-instate your PSTN service on the same commercial terms as you may previously have had.
Cloud Voice Express does not guarantee the ability to make calls to emergency services at all times.
Mobile speeds vary by location, coverage and demand.
Compensation
We have a compensation scheme for those rare occasions where something goes wrong, and there are delays in putting it right. See information on our compensation scheme.
Hybrid Backup and Always Connected Guarantee
If your Hybrid Backup or 4G Assure service fails to activate within 30 minutes of you reporting a fixed line fault to us, leaving you without a broadband connection, you can claim a one-time credit of £60 to be added to your bill.
To be eligible, you must report a fixed line failure in the correct manner. You’re restricted to one compensation claim during your contract term. Credit will be applied once the fixed line fault is resolved.
Hybrid Backup and next day set connection
We deliver Hybrid Backup the next day if your order is placed by 12pm Monday to Friday and you pass credit checks. Orders placed at the weekend will be delivered on Tuesday, or Wednesday for bank holidays.
Complete Wi-Fi Money back guarantee
The Complete Wi-Fi Guarantee is valid for a period of 6 months from the Service Start Date. The Complete Wi-Fi Guarantee will cover the main building at your site, but will not cover any Broadband faults or any outbuildings or extra sites. If your Complete Wi-Fi fails to provide a strong signal, BT may send you up to five additional Wi-Fi Discs. If you have three or more Wi-Fi Discs, you can request for a BT engineer to visit your Site to maximise performance. If your Complete Wi-Fi still fails to provide a strong signal, you will be entitled to cancel the Complete Wi-Fi add-on during the guarantee period and claim a refund of up to a maximum of 6 months’ previous Charges for the Complete Wi-Fi add-on. If you cancel the Complete Wi-Fi add-on under the Complete Wi-Fi Guarantee, your BT Broadband plan will continue unaffected. You must return all Wi-Fi Discs to BT.
Speed Promise
Before your service starts, we will provide you with the Minimum Guaranteed Access Line Speed and an estimate of the upload and download speed you may expect. If after 10 days from the start of your service your speed is regularly at or below this speed, you may contact BT and BT will try to fix it. If BT is unable to fix it within 30 days, you can terminate your service without paying any charges (other than for any service already received) but you must return any BT Hub. Please see minimum guaranteed download speed for more information.
UK’s largest Wi-Fi network
You can get onto our Wi-Fi as long as you're in one of our Wi-Fi hotspots and your device has wireless internet.
Ultrafast
Several factors can affect your speed (such as distance to the street cabinet).
Check your speed by visiting our deals page. Not all lines in Ultrafast enabled areas can support the Ultrafast service.
Speed Estimates
The speed ranges we show are estimates based on business peak time between 12.00 and 14.00. The estimates take into account congestion on the network at these times. Your actual broadband speeds depend on a number of factors, including distance from the exchange, your equipment, the quality of your line, the number of people connected at the same time, and whether Wi-Fi is being used. It can take up to 10 days for your line to settle at its maximum stable speed.
All IP Voice Products
In the event of a power cut, you won’t be able to make calls on a digital network. Extra support may be available if you don’t have access to a mobile phone or you are worried about being able to call emergency services.
Cloud Voice Express app
Cloud Voice Express – Subject to £30 one-off charge for each Cloud Voice Express digital phone line. £125 installation charge for a new line or £40 for reactivation of existing phone line. Charges effective from 01/08/23.
The Cloud Voice Express app requires the latest iOS or Android operating system and an internet connection.
Keep the same number for life
Subject to having a Cloud Voice Express service with BT. BT has the right to cease your number in certain circumstances. See the Cloud Voice Express terms under the ‘IP Communications’ heading for details.