Digital workplace adoption hub

Zoom Webinars

Zoom Webinars

Drive adoption of Zoom Webinars
Our three-step model will help you achieve faster adoption and business results.
1. Plan
Use our template to define your success plan. View our checklist to help inform your users, and hear some top tips from our experts.
Go to plan
2. Launch
Set up your new service with our admin support guides and download some ready-to-use assets to announce the new service to your users.
Go to launch
3. Optimise
Learn how to use analytical tools to help you understand your users' behaviour and find out how to encourage inactive users to get started.
Go to optimise
1. Plan
Use our template to define your success plan. View our checklist to help inform your users, and hear some top tips from our experts.
Go to plan
2. Launch
Set up your new service with our admin support guides and download some ready-to-use assets to announce the new service to your users.
Go to launch
3. Optimise
Learn how to use analytical tools to help you understand your users' behaviour and find out how to encourage inactive users to get started.
Go to optimise
1. Plan

Download our success plan template and start planning your adoption journey.

 

Download now >

Here's a checklist of things you might need to tell to your users to ensure the best experience:

 

  • How to schedule a webinar.
  • How to download any app or log-in access if required.
  • When to use the service.
  • Which features are available.
  • Type of meetings or events that are best suited to this service.
  • Call recording policy and best practice.
  • Sharing replay best practice and guidance.
  • Where to learn about the service.
  • Where to get help and support.

Top tips:

 

  1. Start by identifying what the change means for your users.
  2. Create awareness so your users know what's coming and why.
  3. Provide step-by-step instructions on how to get started.
  4. Share links to where your users can learn how to use the service.
  5. Remind users to look out for updates to the service via the prompts in the app.

  

  

2. Launch
Admin and User support

We have additional support pages for your Admins and Users.

A Zoom success guide

Best practice for a successful online event.

Go to admin support page
User guides and training
Woman-at-desk-working-on-laptop

Share this link with your users to help them get started and learn more about the service.

Go to user guides and training page
3. Optimise
Remind your users of the service and share guides and training videos with them if they need more support. Reminder email >

You might want to consider creating a simple questionnaire to determine why your users aren't using the service.

 

Questions you could ask:

  1. Are you using any tool other than Zoom Webinars?
  2. Are you having problems with the service?
  3. Do you need this service moving forward?