How long can a circuit stay in Soft Cease?

You can choose a reinstatement period of 1 month. If the service isn’t reinstated within this timeframe, the circuit will be fully ceased.

Can I reinstate my line during the Soft Cease period?

Yes, you can reinstate your line at any time during the Soft Cease period. To do this, please contact your Project Manager or Service Team.

Reinstatement usually takes up to 24 hours (1 business day).

Yes, you can choose to fully cease your circuit at any time. Please speak to your dedicated project management to discuss the process.

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