Chat now

The quickest and easiest way to contact us.

Find contact options

Additional support

Complete guide to BT Cloud Voice - setting up, managing and configuring the Business Portal. Get the best out of your Cloud Voice system.

BT Cloud Voice - Your guide | Help and Support | BT Business

BT Cloud Voice Calling Line ID and Anonymous Call Rejection

Display one phone number for all BT Cloud Voice calls (Single Calling Line ID)

Call Centre for BT Cloud Voice and how to use it

How to configure cloud Voice Auto Attendant to transfer callers directly to an extension

Set up Auto Attendant for Cloud Voice | BT Business

Set up Auto Attendant for BT Cloud Voice

Forward BT Cloud Voice calls without a handset (Site Intercept)

BT Cloud Voice Busy Lamp Field feature and how to use it

Choose different ringtones for different Cloud Voice calls

Call Notify for BT Cloud Voice and how to use it

All you need to know about Answer Confirmation for Cloud Voice and how to use it.

Answer Confirmation for Cloud Voice and how to use it | BT Business

Answer Confirmation for Cloud Voice and how to use it

Series Completion for BT Cloud Voice and how to use it

Here's how to display your number on someone else's Cloud Voice call (Shared Call Appearance)

Display your number on someone else's Cloud Voice call (Shared Call Appearance) | BT Business

Display your number on someone else's BT Cloud Voice call (Shared Call Appearance)  

Setting up Distinctive ring for BT Cloud Voice | BT Business

Setting up Distinctive ring for BT Cloud Voice

Setting up Sequential ring on BT Cloud Voice | BT Business

Setting up Sequential ring on BT Cloud Voice

Setting up Alternate numbers on BT Cloud Voice | BT Business

Setting up Alternate numbers on BT Cloud Voice

Setting up Simultaneous ringing on BT Cloud Voice | BT Business

Setting up Simultaneous Ring on BT Cloud Voice

Get help with Cloud Voice Advanced Call Features.

Advanced Call Features | BT Business

Advanced call features

See how BT Cloud Voice works, and how it could benefit your business. Plus, view and download our handy Cloud Voice PDFs to support with your order and using your new service.

More about BT Cloud Voice | BT Business

More about BT Cloud Voice

Discover how you can contact the Cloud Voice support team, a dedicated UK-based service team with the sole purpose of supporting our IP Communication customers.

Contact the Cloud Voice support team

Learn about Cloud Voice, the Cloud Voice portal, and how to use the extensive features from BT Business

Guide to BT Cloud Voice | BT Business

Guide to BT Cloud Voice

Learn about the BT Cloud Voice service with Cisco Webex. Make and receive audio and video calls.

Webex for Cloud Voice | BT Business

Webex for Cloud Voice

BT Cloud Voice My Room Bridge is a personal audio conferencing service for up to eight participants. Learn how to use it.

My Room Bridge audio conferencing for Cloud Voice and how to use it | BT Business

My Room Bridge audio conferencing for Cloud Voice and how to use it

Learn about conferencing on BT Cloud Voice.

Conferencing on BT Cloud Voice | BT Business

Conferencing

With Call Recording on BT Cloud Voice, you can record calls and store them securely in the cloud. Read our user guides to see how to get the most from Call Recording on BT Cloud Voice.

Call Recording on Cloud Voice | BT Business

Call Recording on Cloud Voice

BT Cloud Voice Call Analytics | BT Business

BT Cloud Voice Call Analytics

Call Logging is a call analysis feature. Find out how to get it through the 'Dashboard' in the BT Cloud Voice portal.

What call logging options do I have? | BT Business

What call logging options do I have?

Set up CRM Integrator and CRM Lite for Cloud Voice

Get help with analysing call data for Cloud Voice.

Analyse Call Data | BT Business

Analyse call data

How to reset passwords on the  BT Cloud Voice Business Portal

How to reset a BT Cloud Voice Business Portal password  | BT Business

How to reset a BT Cloud Voice Business Portal password

SIP (Session Initiation Protocol) ALG (Application Layer Gateway) is an application within many routers. Routers will often have SIP ALG activated by default. Find out how to switch off SIP ALG on Cloud Voice.

How to switch off SIP ALG on Cloud Voice | BT Business

How to switch off SIP ALG on Cloud Voice

Find answers to any problems with your BT Cloud Voice. IP phones, calls, Cloud Voice App, Music on Hold.

Common troubleshooting questions about BT Cloud Voice | BT Business

Common troubleshooting questions about BT Cloud Voice

With User Intercept, you can take a BT Cloud Voice phone number out of service and give a message to anyone who calls it, or route the call to another number. Learn how to set it up.

Setting up User Intercept for BT Cloud Voice | BT Business

Setting up User Intercept for BT Cloud Voice

Get help fixing problems with Cloud Voice.

Fix Problems | BT Business

Fix problems

Find out how you can set up personal contacts and speed dials to create a personal directory of up to 500 numbers on the BT Cloud Voice Business Portal.

Set up Personal contacts and Speed dials on BT Cloud Voice | BT Business

Set up Personal contacts and Speed dials on BT Cloud Voice

All you need to know about BT Cloud Voice Feature Access Codes (FACs)

BT Cloud Voice Feature Access Codes (FACs) | BT Business

BT Cloud Voice Feature Access Codes (FACs)

Learn about Hunt Groups. The options available, how to set them up and manage them using the BT Cloud Voice Business Portal.

Hunt Groups for BT Cloud Voice and how to use them | BT Business

Hunt Groups for BT Cloud Voice and how to use them

Your guide to using Call Transfer in BT Cloud Voice. Call Transfer puts your caller on hold while you transfer them to someone else.

Transfer calls with BT Cloud Voice | BT Business

Transfer calls in BT Cloud Voice

Find out how to set up Do Not Disturb or Selective Call Rejection/Acceptance on BT Cloud Voice.

Do Not Disturb or Call Rejection for Cloud Voice | BT Business

Set up Do Not Disturb or Selective Call Rejection/Acceptance on BT Cloud Voice

Set up Call Waiting on BT Cloud Voice

Find out about the changes you can make to some of your Cloud Voice service features if you’re closing over a bank holiday.

Make Bank Holiday changes to Cloud Voice | BT Business

Make Bank Holiday changes to Cloud Voice

Find out how to put Cloud Voice calls on hold and pick up from another extension (Call Park) while you make and receive other calls (or use other features).

Put Cloud Voice calls on hold and pick up from another extension (Call Park) | BT Business

Put Cloud Voice calls on hold and pick up from another extension (Call Park)

Set up and use Call Pickup on BT Cloud Voice

Find out about the different call forwarding (call divert) options for users and administrators and how to set them up using the BT Cloud Voice Portal.

Call Forwarding (call divert) in BT Cloud Voice | BT Business

Call Forwarding (call divert) on BT Cloud Voice

Learn how to manage calls on your BT Cloud Voice.

Manage calls on BT Cloud Voice | BT Business

Manage calls

How and what to upload so you can add Music on Hold to your BT Cloud Voice

Changing Music on Hold on BT Cloud Voice | BT Business

Change Music on Hold in Cloud Voice

Guide to BT Cloud Voice Group Paging - using, setting up, managing and configuring the BT Cloud Voice Business Portal. Get the best out of your Cloud Voice system.

BT Cloud Voice - Group Paging and how to use it  | Help and Support | BT Business

Group Paging for BT Cloud Voice and how to use it

Manage calls at specific times by setting up  a BT Cloud Voice Holiday Schedule

Set a Holiday Schedule to manage Cloud Voice calls | BT Business

Set a Holiday Schedule to manage Cloud Voice calls

Using Time Schedules

Setting up Time Schedules in the BT Cloud Voice Business Portal to help you manage working hours and availability in lunch breaks.

Time Schedules for Cloud Voice and how to use them | BT Business

Using Time Schedules for Cloud Voice

Learn how to setup Call Director so that you can receive your Cloud Voice calls on any device.

Setting up BT Cloud Voice  | BT Business

Configure Call Director for Cloud Voice

Your user guides for the BT Cloud Voice Door Access Control Systems.

User guides for the BT Cloud Voice Door Access Control Systems | BT Business

User guides for the BT Cloud Voice Door Access Control Systems

Hot Desking is an optional add-on feature for the BT Cloud Voice Connect and BT Cloud Voice Collaborate feature packs.  With Hot Desking, you can associate your BT Cloud Voice account, telephone number, features, and settings with another device.

Hot Desking with BT Cloud Voice | Help and Support | BT Business

Hot Desking with BT Cloud Voice

Learn how to manage your BT Cloud Voice on the Cloud Voice portal.

Manage sites on BT Cloud Voice | BT Business

Manage sites

Read our information about sites and users for BT Cloud Voice.

Users and Sites for Cloud Voice | BT Business

Users and Sites for Cloud Voice

Discover the different types of licences available for Cloud Voice.

BT Cloud Voice Licence Types | BT Business

Licences for BT Cloud Voice

Everything you need to know about setting up new users for BT Cloud Voice

Set up new users for BT Cloud Voice | BT Business

Set up new users on Cloud Voice

Learn how a BT Cloud Voice administrator can use Calling Rules to control and manage the types of calls that can be made and received, at both user and site levels.

Set up calling rules to manage call types in BT Cloud Voice | Help and Support | BT Business

Set up calling rules to manage call types in BT Cloud Voice

Manage users on BT Cloud Voice | BT Business

Manage users

Six simple steps to set up your IP Phone on BT Cloud Voice

Connect a Cloud Voice phone | BT Business

Connect a Cloud Voice phone

Manage your handsets, features and call routing with the BT Cloud Voice business portal

BT Cloud Voice Business Portal and how to use it | BT Business

How to use the BT Cloud Voice Business Portal

User guides for setting up and using your BT Cloud Voice IP phone

User Guides for Cloud Voice phones | BT Business

User Guides for Cloud Voice phones

Find out how to set up your LAN and Firewall for BT Cloud Voice

Configure LAN and Firewall for Cloud Voice | BT Business

Configure LAN and Firewall for Cloud Voice

Got BT Cloud Voice in your workplace? Whether you’re hoping to bring new employees up to speed or just want to maximise all of Cloud Voice’s capabilities, learn more about our training options and how you can access them.

Training on BT Cloud Voice | BT Business

Training for BT Cloud Voice

Learn all about contacts in BT Cloud Voice and how to set them up. Find out more with BT Business.

Set up Company and Group Contacts for Cloud Voice | BT Business

Set up Company and Group Contacts for Cloud Voice

Learn how to run the BT Cloud Voice Network Assessment Test

Find out if you can get BT Cloud Voice | BT Cloud Voice | BT Business

Running the network assessment test to see if you can get Cloud Voice

Learn about setting up your IP phones for BT Cloud Voice

Cloud Voice devices and how to use them | BT Business

What are BT Cloud Voice devices?

User guides for Cloud Voice headsets

Learn how to set up your BT Cloud Voice, the Cloud Voice portal, and your phones from BT Business

Setting up BT Cloud Voice | BT Business

Setting up

Simple steps to set up Voice Portal for Cloud Voice and how to record using it.

Voice Portal for BT Cloud Voice and how to use it | BT Business

Voice Portal for BT Cloud Voice and how to use it

Find out how to set up and use voicemail on your BT Cloud Voice. With BT Cloud Voice, it's easy for you to set up, change and manage your voicemail, whether you’re an administrator or user of the service.

Using voicemail on BT Cloud Voice | BT Business

Using voicemail on BT Cloud Voice

Learn how to use voicemail  on your BT Cloud Voice.

Use voicemail on BT Cloud Voice | BT Business

Use voicemail

Find out how you can use Cloud Voice to make and receive business calls outside of the office.

How Cloud Voice can help with remote working | BT Business

How Cloud Voice can help with remote working

With BT Cloud Voice’s Remote Office functionality, you can set any phone to be your business phone. Find out the simple steps to follow in our guide to working remotely.

Set up BT Cloud Voice Remote Office | BT Business

Set up BT Cloud Voice Remote Office

Receptionist - Small Business works with your desk phone, soft phone, or mobile device so you can control calls, monitor the lines of employees, manage directories, and use productivity tools from your PC. Find out how to install it and set it up.

BT Business help and support

Which products do you have?

How can we help you?

Which products do you have?

Additional support