Skip to main content
Changing the wireless settings on Smart Hub 2 | BT Business
Help & Support Banner

Your BT Business Smart Hub 2 guide

Find our tips to get the most from your BT Business Smart Hub 2, from setting it up to fixing problems, you’re in the right place.

What do you need help with?

What do you want help with?

Changing the wireless settings on Smart Hub 2

From the Hub Manager, click on Advanced Settings, then Wireless. You'll then be able to change these settings:

Your wi-fi is on as standard. If you ever need to turn it off for any reason, you can use this switch to turn it off.

Your Smart Hub automatically scans for the best wireless channel. Unsurprisingly, we've called this gizmo Smart Scan. Press the 'Rescan' button to make it scan again.

If you've turned 'Separate Bands' on, you'll be able to select the channel for each band.

Network Name
You can change the wireless name of your Hub so it's easy to spot in the list of wireless networks that pops up when you're searching for a network on your device.

For instance, you could change it from the default, which will be similar to BTB-ABCDCD, to something more meaningful to you or your customers, like 'Tom's Café'.

WPS (Wi-fi Protected Setup) lets you connect a device without entering the wireless password.

You can turn it on or off. When it's set to 'On', you can connect a device by clicking 'Start WPS' or by holding the 'WPS' button down on the left hand side of your Hub. The light on the left of the Hub will flash blue. Then prompt your device to connect to the Hub.

Security type
Set the security level for your Hub's wireless connection -

  • WPA2 - the default setting (we strongly recommend you use this).
  • WPA-Auto - if you're having problems connecting older devices.
  • None - anyone can connect to your wireless network without entering a password.

Security Password
View or change the wireless password that you need to enter on every device before it can connect wirelessly to your Hub. If you change this, you can check the strength of your new password - aim to get the strength bar fully green.

Wireless mode
The default mode here is Mode 1. Only change it if you're having connection problems with your device. Modes 2 and 3 may connect you but they'll also reduce or disable some wireless features so your range and speed might take a hit to improve reliability.

Did this help?

Additional support