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Help with Hybrid Connect | BT Business
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Your guide to BT Hybrid Connect

Use this guide to find out how to get and set up your Hybrid Connect device, fix problems yourself, and get the best performance for your business.

What do you need help with?

Help with Hybrid Connect

What does Hybrid Connect 'ready' mean?

What do the lights on my Hybrid Connect Device mean?

What happens if my equipment gets lost or damaged?

Do I need to have a BT mobile?

Does Hybrid Connect work across different broadband accounts?

What happens with my SSID?

Does Hybrid Connect work when there's a power cut?

Download the Hybrid Connect Device user guide

Download the declaration of conformity

Returning your BT Business Smart Hub or Hybrid Connect Device

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