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Additional support

Get help managing Microsoft Teams Operator Connect with BT. Find setup guides, troubleshooting help, and other support for Admins.

Administrator support for Operator Connect | BT Business

Administrator support

Learn more about emergency location settings in Operator Connect – for remote US and Canada-based Users only.

User support for Operator Connect | BT Business

User support

Get started with making and receiving external calls in Microsoft Teams using Operator Connect from BT. Here you’ll find quick guides, setup help, and tips to get the most from your Teams calling features.

Guide to Microsoft Teams Operator Connect | BT Business

Guide to Microsoft Teams Operator Connect

If you're using Microsoft Teams Operator Connect for the first time, find out how to get set up.

Getting started for Users in Operator Connect | BT Business

Getting started with Operator Connect

If you're a Microsoft Teams Operator Connect User, learn how to manage your calls.

Managing calls in Operator Connect | BT Business

Managing calls

If you're a Microsoft Teams Operator Connect User, learn how to set up and manage your voicemail.

Voicemail in Operator Connect | BT Business

Voicemail

Learn more about Microsoft Teams Operator Connect, and how to get the most from it as a User.

About Operator Connect (for Users) | BT Business

About Operator Connect

Emergency location settings in Operator Connect | BT Business

Emergency location settings (US and Canada)

Making and receiving calls

Learn the quickest way to place or answer calls, whether you’re using a chat, contacts, voicemail, call history, or the dial pad.

Making and receiving calls in Operator Connect | BT Business

Making and receiving calls in Operator Connect

Managing active calls

Learn how to put an active call on hold in Operator Connect, how to transfer a call, and how to consult with a colleague before transferring a call.

Managing active calls in Operator Connect | BT Business

Managing active calls in Operator Connect

Managing incoming calls

Choose how you want Microsoft Teams to handle your incoming calls.

Managing incoming calls in Operator Connect | BT Business

Managing incoming calls in Operator Connect

Viewing call history and voicemail

Learn how to quickly review your recent call history and voicemail. Find out how to view your history, manage entries, and open voicemail messages.

Viewing call history and voicemail in Operator Connect | BT Business

Viewing call history and voicemail in Operator Connect

Delegating calls

Learn how to set up call delegation in Operator Connect and how to manage the call handling settings that go with it.

Delegating calls in Operator Connect | BT Business

Delegating calls in Operator Connect

Merging calls

Learn how to merge two active calls into a single conversation, including calls you've placed yourself or an incoming call you've received.

Merging calls in Operator Connect | BT Business

Merging calls in Operator Connect

Setting up call groups

Learn how to set up a call group so that people can answer calls on your behalf and route them if you’re unavailable.

Setting up call groups in Operator Connect | BT Business

Setting up call groups in Operator Connect

Useful keyboard shortcuts in Operator Connect

Learn about the most useful and common keyboard shortcuts for Microsoft Teams and where you can access more information on accessibility features.

Useful keyboard shortcuts in Operator Connect | BT Business 

Find out how to use Microsoft Teams on your mobile to make and receive business calls using Operator Connect.

Your guide to Microsoft Teams Operator Connect

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