Chat now

The quickest and easiest way to contact us.

Find contact options

Additional support

Learn how to get Administrator support for Operator Connect.

Administrator support for Operator Connect | BT Business

Administrator support

Learn how to get User support for Operator Connect.

User support for Operator Connect | BT Business

User support

Get started with making and receiving external calls in Microsoft Teams using Operator Connect from BT. Here you’ll find quick guides, setup help, and tips to get the most from your Teams calling features.

Guide to Microsoft Teams Operator Connect | BT Business

Guide to Microsoft Teams Operator Connect

Learn how to set up your Operator Connect as a user.

Getting started for users in Operator Connect | BT Business

Getting started

Learn how to manage calls in Operator Connect.

Managing calls in Operator Connect | BT Business

Managing calls

Learn about voicemail in Operator Connect.

Voicemail in Operator Connect | BT Business

Voicemail

Learn more about Microsoft Teams Operator Connect.

About Operator Connect | BT Business

About Operator Connect

Learn more about Emergency location settings in Operator Connect for US and Canada.

Emergency location settings in Operator Connect | BT Business

Emergency location settings (US and Canada)

Making and receiving calls

Learn the quickest way to place or answer calls, whether you’re using a chat, contacts, voicemail, call history, or the dial pad.

Making and receiving calls in Operator Connect | BT Business

Making and receiving calls in Operator Connect

Managing active calls

Learn how to put an active call on hold in Operator Connect, how to transfer a call, and how to consult with a colleague before transferring a call.

Managing active calls in Operator Connect | BT Business

Managing active calls in Operator Connect

Managing incoming calls

Choose how you want Microsoft Teams to handle your incoming calls.

Managing incoming calls in Operator Connect | BT Business

Managing incoming calls in Operator Connect

Viewing call history and voicemail

Learn how to quickly review your recent call history and voicemail. Find out how to view your history, manage entries, and open voicemail messages.

Viewing call history and voicemail in Operator Connect | BT Business

Viewing call history and voicemail in Operator Connect

Delegating calls

Learn how to set up call delegation in Operator Connect and how to manage the call handling settings that go with it.

Delegating calls in Operator Connect | BT Business

Delegating calls in Operator Connect

Merging calls

Learn how to merge two active calls into a single conversation, including calls you've placed yourself or an incoming call you've received.

Merging calls in Operator Connect | BT Business

Merging calls in Operator Connect

Setting up call groups

Learn how to set up a call group so that people can answer calls on your behalf and route them if you’re unavailable.

Setting up call groups in Operator Connect | BT Business

Setting up call groups in Operator Connect

Useful keyboard shortcuts in Operator Connect

Find out the most useful and common keyboard shortcuts for Microsoft Teams in Windows or the web app using a PC keyboard.

Useful keyboard shortcuts in Operator Connect | BT Business 

Find out how to use Microsoft Teams on your mobile to make and receive business calls using Operator Connect.

Your guide to Microsoft Teams Operator Connect

I need...

Administrator support

User support

What do you need help with?

Getting started

Managing calls

Voicemail

About Operator Connect

Emergency location settings (US and Canada)

Get help

Additional support

Live Chat

Contact us