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Additional support

Get help managing Microsoft Teams Operator Connect with BT. Find setup guides, troubleshooting help, and other support for Admins.

Administrator support for Operator Connect | BT Business

Administrator support

Learn more about emergency location settings in Operator Connect – for remote US and Canada-based Users only.

User support for Operator Connect | BT Business

User support

Get started with making and receiving external calls in Microsoft Teams using Operator Connect from BT. Here you’ll find quick guides, setup help, and tips to get the most from your Teams calling features.

Guide to Microsoft Teams Operator Connect | BT Business

Guide to Microsoft Teams Operator Connect

Get set up as an Admin of Microsoft Teams Operator Connect. Learn how to set up new numbers, port existing numbers, and get your service up and running.

Getting started with Operator Connect as an Admin | BT Business

Getting started

If you're an Admin, get help managing numbers in Microsoft Teams Operator Connect. Learn how to assign numbers to users, release numbers, and more.

Managing phone numbers in Operator Connect | BT Business

Managing phone numbers

If you're an Admin, learn how to manage calling features in Microsoft Teams Operator Connect. Things like voicemail, call delegation, call blocking, and more.

Managing calling features in Operator Connect | BT Business

Calling features

If you're an Admin, learn how to set up call routing in Microsoft Teams Operator Connect. Set up virtual waiting rooms, redirect calls, and more.

Managing call routing in Operator Connect | BT Business

Call routing

If you're an Admin, learn how to set up Emergency Calling for Users of Operator Connect. This ensures emergency responders dispatch help to the correct place.

Setting up Emergency Calling in Operator Connect | BT Business

Setting up Emergency Calling

If you're an Admin, you can help maintain your Microsoft Teams Operator Connect service by monitoring call quality and managing call analytics. Learn how.

Maintaining Operator Connect | BT Business

Maintaining Operator Connect

Learn how to resolve problems with Microsoft Teams Operator Connect.

Troubleshooting Operator Connect | BT Business

Troubleshooting

Learn more about Microsoft Teams Operator Connect, and how to get the most from it as an Admin.

About Operator Connect (for Admins) | BT Business

About Operator Connect

Get help with setup issues

Get help fixing common Operator Connect setup issues in Microsoft Teams, including number assignment, dial pad access and activation problems.

Get help with setup issues on Operator Connect | BT Business

Get help with setup issues in Operator Connect

Find out how to get help resolving common Operator Connect issues in Microsoft Teams, including number availability, call failures, routing problems and emergency address errors.

Common FAQS for Operator Connect | BT Business

Get help with common issues with Operator Connect

I can’t make calls 

Get help troubleshooting outbound calling issues in Microsoft Teams with Operator Connect, from missing licences to routing and porting problems.

I can’t make calls with Operator Connect | BT Business

I can’t make calls in Operator Connect

Find out why a phone number hasn’t ported to Operator Connect and how to resolve common issues like syncing, assignment and porting errors.

Issues porting phone number to Operator Connect | BT Business

Issues porting phone number to Operator Connect

My number isn't receiving inbound calls

Find out why a phone number isn’t receiving inbound calls on Operator Connect and how to resolve common issues like porting, assignment and emergency address errors.

My number isn't receiving inbound calls in Operator Connect | BT Business

My number isn't receiving inbound calls in Operator Connect

Number isn't showing in Teams Admin Centre

Find out why a phone number isn’t showing in Teams Admin Centre on Operator Connect and how to fix common issues that cause this.

Number isn't showing in Teams Admin Centre | BT Business

Number isn't showing in Teams Admin Centre in Operator Connect

Get help with phone number issues

Guidance for Admins on how to resolve phone number and call routing issues in Microsoft Teams, including user assignment, auto attendants, call queues and porting.

Get help with phone number issues in Operator Connect | BT Business

Get help with phone number issues in Operator Connect

Call Queue not routing correctly

Find out how to fix call queue routing issues in Microsoft Teams by checking agent availability, queue settings, schedules and Operator Connect configuration.

Call Queue not routing correctly in Operator Connect | BT Business

Call Queue not routing correctly in Operator Connect

Get help with call routing

Find out how to get help troubleshooting call routing issues in Microsoft Teams, including auto attendants, call queues, voicemail, devices and number ports.

Your guide to Microsoft Teams Operator Connect

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