Cloud Voicemail in Operator Connect

To complete the tasks in this article, you’ll need to be an administrator. Learn more about Teams administrator permissions.

Cloud Voicemail lets callers leave you a voice message when you don’t answer the phone. This helps you stay informed about missed calls and listen to messages when it suits you.

What Cloud Voicemail allows you to do

Cloud Voicemail allows you to:

• Receive voice messages when you miss a call.
• Listen to voicemail messages later.
• Update your voicemail greeting.
• Change how calls are handled when you do not answer.
• Set different greetings when you are unavailable.

When to use Cloud Voicemail

Cloud Voicemail can be useful when:

• You cannot answer calls straight away.
• You want callers to leave a message while you are unavailable.
• You need to manage how calls are handled when you do not answer.
• You want to update greetings for different situations.

Updating your voicemail greeting

You can update your voicemail greeting so callers know who they have reached and what to expect when leaving a message.

To update your voicemail greeting, see Microsoft’s guidance on Managing voicemail settings in Microsoft Teams.

Changing how calls are handled when you do not answer

You can choose what happens to calls when you do not answer, including sending them to voicemail.

To change how calls are handled, see Microsoft’s guidance on Managing call settings in Microsoft Teams.

If you’re out of the office or unavailable

You can set a different voicemail greeting or change call handling when you are unavailable.

To manage these settings, see Microsoft’s guidance on Managing voicemail settings in Microsoft Teams.

How to set up Cloud Voicemail

To set up voicemail, see Microsoft’s guidance on Setting up voicemail in Microsoft Teams.