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Additional support

Learn how to get Administrator support for Operator Connect.

Administrator support for Operator Connect | BT Business

Administrator support

Learn how to get User support for Operator Connect.

User support for Operator Connect | BT Business

User support

Get started with making and receiving external calls in Microsoft Teams using Operator Connect from BT. Here you’ll find quick guides, setup help, and tips to get the most from your Teams calling features.

Guide to Microsoft Teams Operator Connect | BT Business

Guide to Microsoft Teams Operator Connect

Learn how to set up your Operator Connect.

Getting started with Operator Connect | BT Business

Getting started

Learn how to manage phone numbers in Operator Connect.

Managing Phone Numbers in Operator Connect | BT Business

Managing phone numbers

Learn how to manage Teams User Calling features in Operator Connect.

Calling features in Operator Connect | BT Business

Calling features

Learn about managing call routing in Operator Connect.

Call routing in Operator Connect | BT Business

Call routing

Learn about Operator Connect Emergency calling.

Operator Connect Emergency calling | BT Business

Emergency calling

Learn about Maintaining Operator Connect.

Maintaining Operator Connect | BT Business

Maintaining Operator Connect

Learn how to resolve problems with Microsoft Teams Operator Connect.

Troubleshooting for Operator Connect | BT Business

Troubleshooting

Learn more about Microsoft Teams Operator Connect.

About Operator Connect | BT Business

About Operator Connect

Key Microsoft Teams calling features

Learn more about the range of Microsoft Teams calling features you have access to in Operator Connect to help organise and handle your calls.

Key Microsoft Teams calling features in Operator Connect | BT Business

Key Microsoft Teams calling features in Operator Connect

Delegating calls and sharing lines

Learn how to delegate calls and set up shared lines in Microsoft Teams using Teams Phone, ideal for reception and shared teams.

Delegating calls and sharing lines in Operator Connect | BT Business

Delegating calls and sharing lines in Operator Connect

Music on Hold

Learn how to configure Music on Hold in Microsoft Teams, so callers hear audio instead of silence when placed on hold.

Music on Hold in Operator Connect | BT Business

Music on Hold in Operator Connect

Call Recording

Learn how call recording works in Microsoft Teams and when to use it for training, quality assurance and compliance.

Call Recording in Operator Connect | BT Business 

Call Recording in Operator Connect

Simultaneous Ring

Learn how to set up Simultaneous Ring on Operator Connect so calls ring on multiple devices or team members at the same time.

Simultaneous Ring in Operator Connect | BT Business

Simultaneous Ring in Operator Connect

Cloud Voicemail

Learn how to set up and manage Cloud Voicemail in Microsoft Teams, including greetings, missed call handling and availability settings.

Cloud Voicemail in Operator Connect | BT Business

Cloud Voicemail in Operator Connect

Allowing or blocking certain callers

Learn how to manage inbound calling in Microsoft Teams by allowing or blocking specific callers and controlling how calls are handled.

Allowing or blocking certain callers in Operator Connect | BT Business

Allowing or blocking certain callers in Operator Connect

Managing Do Not Disturb and selective call rejection

Learn how to manage Do Not Disturb and selective call rejection in Operator Connect to control incoming calls and reduce interruptions when you’re unavailable.

Your guide to Microsoft Teams Operator Connect

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