Chat now

The quickest and easiest way to contact us.

Find contact options

Additional support

Get help managing Microsoft Teams Operator Connect with BT. Find setup guides, troubleshooting help, and other support for Admins.

Administrator support for Operator Connect | BT Business

Administrator support

Learn more about emergency location settings in Operator Connect – for remote US and Canada-based Users only.

User support for Operator Connect | BT Business

User support

Get started with making and receiving external calls in Microsoft Teams using Operator Connect from BT. Here you’ll find quick guides, setup help, and tips to get the most from your Teams calling features.

Guide to Microsoft Teams Operator Connect | BT Business

Guide to Microsoft Teams Operator Connect

Get set up as an Admin of Microsoft Teams Operator Connect. Learn how to set up new numbers, port existing numbers, and get your service up and running.

Getting started with Operator Connect as an Admin | BT Business

Getting started

If you're an Admin, get help managing numbers in Microsoft Teams Operator Connect. Learn how to assign numbers to users, release numbers, and more.

Managing phone numbers in Operator Connect | BT Business

Managing phone numbers

If you're an Admin, learn how to manage calling features in Microsoft Teams Operator Connect. Things like voicemail, call delegation, call blocking, and more.

Managing calling features in Operator Connect | BT Business

Calling features

If you're an Admin, learn how to set up call routing in Microsoft Teams Operator Connect. Set up virtual waiting rooms, redirect calls, and more.

Managing call routing in Operator Connect | BT Business

Call routing

If you're an Admin, learn how to set up Emergency Calling for Users of Operator Connect. This ensures emergency responders dispatch help to the correct place.

Setting up Emergency Calling in Operator Connect | BT Business

Setting up Emergency Calling

If you're an Admin, you can help maintain your Microsoft Teams Operator Connect service by monitoring call quality and managing call analytics. Learn how.

Maintaining Operator Connect | BT Business

Maintaining Operator Connect

Learn how to resolve problems with Microsoft Teams Operator Connect.

Troubleshooting Operator Connect | BT Business

Troubleshooting

Learn more about Microsoft Teams Operator Connect, and how to get the most from it as an Admin.

About Operator Connect (for Admins) | BT Business

About Operator Connect

Key Microsoft Teams calling features

Learn more about the range of Microsoft Teams calling features you have access to in Operator Connect to help organise and handle your calls.

Key Microsoft Teams calling features in Operator Connect | BT Business

Key Microsoft Teams calling features in Operator Connect

Delegating calls and sharing lines

Learn how to delegate calls and set up shared lines in Microsoft Teams so you can assign colleagues to handle calls on your behalf.

Delegating calls and sharing lines in Operator Connect | BT Business

Delegating calls and sharing lines in Operator Connect

Music on Hold

Learn how to configure Music on Hold in Microsoft Teams, so callers hear audio instead of silence when placed on hold.

Music on Hold in Operator Connect | BT Business

Music on Hold in Operator Connect

Call Recording

Learn how call recording works in Microsoft Teams so you can use it for training, quality assurance and compliance.

Call Recording in Operator Connect | BT Business 

Call Recording in Operator Connect

Simultaneous Ring

Learn how to set up Simultaneous Ring on Operator Connect so calls ring on multiple devices or team members at the same time.

Simultaneous Ring in Operator Connect | BT Business

Simultaneous Ring in Operator Connect

Cloud Voicemail

Learn how to set up and manage Cloud Voicemail in Microsoft Teams, including greetings, missed call handling and availability settings.

Cloud Voicemail in Operator Connect | BT Business

Cloud Voicemail in Operator Connect

Allowing or blocking certain callers

Learn how to allow or block specific callers in Microsoft Teams to manage unwanted calls including managing presence-based call handling.

Allowing or blocking certain callers in Operator Connect | BT Business

Allowing or blocking certain callers in Operator Connect

Managing Do Not Disturb and selective call rejection

Learn how to manage Do Not Disturb and selective call rejection in Operator Connect to control incoming calls and reduce interruptions when you’re unavailable.

Your guide to Microsoft Teams Operator Connect

I need...