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Additional support

Get help managing Microsoft Teams Operator Connect with BT. Find setup guides, troubleshooting help, and other support for Admins.

Administrator support for Operator Connect | BT Business

Administrator support

Learn more about emergency location settings in Operator Connect – for remote US and Canada-based Users only.

User support for Operator Connect | BT Business

User support

Get started with making and receiving external calls in Microsoft Teams using Operator Connect from BT. Here you’ll find quick guides, setup help, and tips to get the most from your Teams calling features.

Guide to Microsoft Teams Operator Connect | BT Business

Guide to Microsoft Teams Operator Connect

Get set up as an Admin of Microsoft Teams Operator Connect. Learn how to set up new numbers, port existing numbers, and get your service up and running.

Getting started with Operator Connect as an Admin | BT Business

Getting started

If you're an Admin, get help managing numbers in Microsoft Teams Operator Connect. Learn how to assign numbers to users, release numbers, and more.

Managing phone numbers in Operator Connect | BT Business

Managing phone numbers

If you're an Admin, learn how to manage calling features in Microsoft Teams Operator Connect. Things like voicemail, call delegation, call blocking, and more.

Managing calling features in Operator Connect | BT Business

Calling features

If you're an Admin, learn how to set up call routing in Microsoft Teams Operator Connect. Set up virtual waiting rooms, redirect calls, and more.

Managing call routing in Operator Connect | BT Business

Call routing

If you're an Admin, learn how to set up Emergency Calling for Users of Operator Connect. This ensures emergency responders dispatch help to the correct place.

Setting up Emergency Calling in Operator Connect | BT Business

Setting up Emergency Calling

If you're an Admin, you can help maintain your Microsoft Teams Operator Connect service by monitoring call quality and managing call analytics. Learn how.

Maintaining Operator Connect | BT Business

Maintaining Operator Connect

Learn how to resolve problems with Microsoft Teams Operator Connect.

Troubleshooting Operator Connect | BT Business

Troubleshooting

Learn more about Microsoft Teams Operator Connect, and how to get the most from it as an Admin.

About Operator Connect (for Admins) | BT Business

About Operator Connect

Suggested call routing settings

Learn how to use BT‑recommended call routing settings in Operator Connect to improve reliability, simplify setup and deliver a better caller experience.

Suggested call routing settings in Operator Connect | BT Business

Suggested call routing settings in Operator Connect

Setting up a virtual receptionist (Auto Attendant)

Find out how to set up an auto attendant to create a virtual receptionist who can answer and direct your calls.

Setting up a virtual receptionist (Auto Attendant) | BT Business

Setting up a virtual receptionist (Auto Attendant) in Operator Connect

Redirecting calls to another number or service (Call Forwarding)

Learn how to redirect calls to another number or service in Operator Connect in Microsoft Teams, using auto attendants and call queues for out‑of‑hours and overflow handling.

Redirecting calls to another number or service (Call Forwarding) | BT Business

Redirecting calls to another number or service (Call Forwarding) in Operator Connect

Setting up a virtual waiting room (Call Queue)

Advice for Admins on setting up a virtual waiting room (Call Queue) in Operator Connect in Microsoft Teams to route calls to agents using recommended settings and routing options.

Setting up a virtual waiting room (Call Queue) in Operator Connect | BT Business

Setting up a virtual waiting room (Call Queue) in Operator Connect

Managing business hours and time scheduling

Find out how to set business hours and holiday schedules in Operator Connect to control call routing when you’re not available or out of office.

Managing business hours and time scheduling in Operator Connect | BT Business

Managing business hours and time scheduling in Operator Connect

Call Queue not routing correctly

Find out how to fix call queue routing issues in Microsoft Teams by checking agent availability, queue settings, schedules and Operator Connect configuration.

Call Queue not routing correctly in Operator Connect | BT Business

Call Queue not routing correctly in Operator Connect

Get help with call routing

Find out how to get help troubleshooting call routing issues in Microsoft Teams, including auto attendants, call queues, voicemail, devices and number ports.

Get help with call routing for Admins | BT Business

Get help with call routing for Admins

Learn how to change the usage type of an Operator Connect phone number so it can be linked to a call queue or auto attendant.

Your guide to Microsoft Teams Operator Connect

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