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Additional support

Learn how to get Administrator support for Operator Connect.

Administrator support for Operator Connect | BT Business

Administrator support

Learn how to get User support for Operator Connect.

User support for Operator Connect | BT Business

User support

Get started with making and receiving external calls in Microsoft Teams using Operator Connect from BT. Here you’ll find quick guides, setup help, and tips to get the most from your Teams calling features.

Guide to Microsoft Teams Operator Connect | BT Business

Guide to Microsoft Teams Operator Connect

Learn how to set up your Operator Connect.

Getting started with Operator Connect | BT Business

Getting started

Learn how to manage phone numbers in Operator Connect.

Managing Phone Numbers in Operator Connect | BT Business

Managing phone numbers

Learn how to manage Teams User Calling features in Operator Connect.

Calling features in Operator Connect | BT Business

Calling features

Learn about managing call routing in Operator Connect.

Call routing in Operator Connect | BT Business

Call routing

Learn about Operator Connect Emergency calling.

Operator Connect Emergency calling | BT Business

Emergency calling

Learn about Maintaining Operator Connect.

Maintaining Operator Connect | BT Business

Maintaining Operator Connect

Learn how to resolve problems with Microsoft Teams Operator Connect.

Troubleshooting for Operator Connect | BT Business

Troubleshooting

Learn more about Microsoft Teams Operator Connect.

About Operator Connect | BT Business

About Operator Connect

Monitoring call quality

Advice for Admins to monitor call quality in Microsoft Teams using call analytics and the Call Quality Dashboard.

Monitoring call quality in Operator Connect | BT Business

Monitoring call quality in Operator Connect

Managing call analytics in Microsoft Teams

Find out how to use call analytics in Microsoft Teams in Operator Connect to troubleshoot call quality, identify issues and support users with per‑user analytics and Call Quality Dashboard insights.

Your guide to Microsoft Teams Operator Connect

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