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Additional support

Learn how to get Administrator support for Operator Connect.

Administrator support for Operator Connect | BT Business

Administrator support

Learn how to get User support for Operator Connect.

User support for Operator Connect | BT Business

User support

Get started with making and receiving external calls in Microsoft Teams using Operator Connect from BT. Here you’ll find quick guides, setup help, and tips to get the most from your Teams calling features.

Guide to Microsoft Teams Operator Connect | BT Business

Guide to Microsoft Teams Operator Connect

Learn how to set up your Operator Connect.

Getting started with Operator Connect | BT Business

Getting started

Learn how to manage phone numbers in Operator Connect.

Managing Phone Numbers in Operator Connect | BT Business

Managing phone numbers

Learn how to manage Teams User Calling features in Operator Connect.

Calling features in Operator Connect | BT Business

Calling features

Learn about managing call routing in Operator Connect.

Call routing in Operator Connect | BT Business

Call routing

Learn about Operator Connect Emergency calling.

Operator Connect Emergency calling | BT Business

Emergency calling

Learn about Maintaining Operator Connect.

Maintaining Operator Connect | BT Business

Maintaining Operator Connect

Learn how to resolve problems with Microsoft Teams Operator Connect.

Troubleshooting for Operator Connect | BT Business

Troubleshooting

Learn more about Microsoft Teams Operator Connect.

About Operator Connect | BT Business

About Operator Connect

Operator Connect provides a simple, reliable way to make outbound calls from Microsoft Teams. Learn how to set up Operator Connect with BT for Microsoft Teams, covering required steps, prerequisites and recommended testing.

Setting up Operator Connect | BT Business

Setting up Operator Connect

Find out what you need before setting up Operator Connect with BT, including Teams Phone licensing, user assignment and Teams Only mode.

Prerequisites and licensing for Operator Connect | BT Business

Prerequisites and licensing for Operator Connect

Learn how to enable BT as your Operator Connect provider, from activating your BT portal account to assigning BT in the Teams Admin Centre.

Enabling BT as your Operator Connect Provider | BT Business

Enabling BT as your Operator Connect provider

Porting your phone numbers

Learn how to port your existing phone numbers to Operator Connect in Microsoft Teams, including requirements, submitting requests and tracking progress.

Porting your phone numbers to Operator Connect | BT Business

Porting your phone numbers to Operator Connect 

Getting and assigning new phone numbers from BT

Learn how to request additional phone numbers from BT and assign them to users in Operator Connect.

Getting and assigning new phone numbers in Operator Connect | BT Business

Getting and assigning new phone numbers from BT in Operator Connect

Setting up an Auto Attendant and Call Queue

Learn how to set up auto attendants and call queues on BT Operator Connect, including call flow planning and resource account setup.

Setting up an Auto Attendant and Call Queue | BT Business

Setting up an Auto Attendant and Call Queue in Operator Connect

Setting up optional calling features in Microsoft Teams

Learn how to set up additional calling features in Microsoft Teams with Operator Connect, from voicemail and call forwarding to recording and call controls.

Setting up optional calling features in Microsoft Teams | BT Business

Setting up optional calling features in Microsoft Teams with Operator Connect

Learn how to test Operator Connect in Microsoft Teams, including basic calls, emergency calling checks and remote user scenarios.

Testing Operator Connect | BT Business

Testing Operator Connect

Get help with setup issues

Get help fixing common Operator Connect setup issues in Microsoft Teams, including number assignment, dial pad access and activation problems.

Your guide to Microsoft Teams Operator Connect

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