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Additional support

Get help managing Microsoft Teams Operator Connect with BT. Find setup guides, troubleshooting help, and other support for Admins.

Administrator support for Operator Connect | BT Business

Administrator support

Learn more about emergency location settings in Operator Connect – for remote US and Canada-based Users only.

User support for Operator Connect | BT Business

User support

Get started with making and receiving external calls in Microsoft Teams using Operator Connect from BT. Here you’ll find quick guides, setup help, and tips to get the most from your Teams calling features.

Guide to Microsoft Teams Operator Connect | BT Business

Guide to Microsoft Teams Operator Connect

Get set up as an Admin of Microsoft Teams Operator Connect. Learn how to set up new numbers, port existing numbers, and get your service up and running.

Getting started with Operator Connect as an Admin | BT Business

Getting started

If you're an Admin, get help managing numbers in Microsoft Teams Operator Connect. Learn how to assign numbers to users, release numbers, and more.

Managing phone numbers in Operator Connect | BT Business

Managing phone numbers

If you're an Admin, learn how to manage calling features in Microsoft Teams Operator Connect. Things like voicemail, call delegation, call blocking, and more.

Managing calling features in Operator Connect | BT Business

Calling features

If you're an Admin, learn how to set up call routing in Microsoft Teams Operator Connect. Set up virtual waiting rooms, redirect calls, and more.

Managing call routing in Operator Connect | BT Business

Call routing

If you're an Admin, learn how to set up Emergency Calling for Users of Operator Connect. This ensures emergency responders dispatch help to the correct place.

Setting up Emergency Calling in Operator Connect | BT Business

Setting up Emergency Calling

If you're an Admin, you can help maintain your Microsoft Teams Operator Connect service by monitoring call quality and managing call analytics. Learn how.

Maintaining Operator Connect | BT Business

Maintaining Operator Connect

Learn how to resolve problems with Microsoft Teams Operator Connect.

Troubleshooting Operator Connect | BT Business

Troubleshooting

Learn more about Microsoft Teams Operator Connect, and how to get the most from it as an Admin.

About Operator Connect (for Admins) | BT Business

About Operator Connect

Operator Connect provides a simple, reliable way to make outbound calls from Microsoft Teams. Learn how to set up Operator Connect with BT for Microsoft Teams, covering required steps, prerequisites and recommended testing.

Setting up Operator Connect | BT Business

Setting up Operator Connect

Find out what you need before setting up Operator Connect with BT, including Teams Phone licensing, user assignment and Teams Only mode.

Prerequisites and licensing for Operator Connect | BT Business

Prerequisites and licensing for Operator Connect

Learn how to enable BT as your Operator Connect provider, including where to assign BT in the Teams Admin Centre to adding your company details.

Enabling BT as your Operator Connect provider | BT Business

Enabling BT as your Operator Connect provider

Porting your phone numbers

Learn how to port your existing phone numbers to Operator Connect in Microsoft Teams, including requirements, submitting requests and tracking progress.

Porting your phone numbers to Operator Connect | BT Business

Porting your phone numbers to Operator Connect 

Getting and assigning new phone numbers from BT

Learn how to request additional phone numbers from BT and assign them to users in Operator Connect.

Getting and assigning new phone numbers in Operator Connect | BT Business

Getting and assigning new phone numbers from BT in Operator Connect

Setting up an Auto Attendant and Call Queue

Learn how to set up auto attendants and call queues in BT Operator Connect, including resource accounts and testing.

Setting up an Auto Attendant and Call Queue | BT Business

Setting up an Auto Attendant and Call Queue in Operator Connect

Setting up optional calling features in Microsoft Teams

Learn how to set up additional calling features in Microsoft Teams with Operator Connect, from voicemail and call forwarding to recording and call controls.

Setting up optional calling features in Microsoft Teams | BT Business

Setting up optional calling features in Microsoft Teams with Operator Connect

Learn how to test Operator Connect in Microsoft Teams, including basic calls, emergency calling checks and remote user scenarios.

Testing Operator Connect | BT Business

Testing Operator Connect

Get help with setup issues

Get help fixing common Operator Connect setup issues in Microsoft Teams, including number assignment, dial pad access and activation problems.

Your guide to Microsoft Teams Operator Connect

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