Microsoft Teams Operator Connect handbook

Operator Connect for Microsoft Teams with BT enables your organisation to make and receive business calls in Microsoft Teams using BT-provided phone numbers and voice services.

This handbook explains how your service is delivered, supported, and managed. It outlines the support available, how incidents and requests are managed, and the responsibilities of BT and your organisation.

You can use this guide to:

• contact support and use the self-service portal.
• manage incidents, escalations, and service requests.
• complete common administrative tasks.
• understand billing and service queries.

This handbook is intended for administrators, service desk teams, and anyone responsible for managing or supporting Operator Connect.

For BT international customers:

Microsoft Teams Operator Connect handbook (PDF, 453KB)