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Additional support

Get help managing Microsoft Teams Operator Connect with BT. Find setup guides, troubleshooting help, and other support for Admins.

Administrator support for Operator Connect | BT Business

Administrator support

Learn more about emergency location settings in Operator Connect – for remote US and Canada-based Users only.

User support for Operator Connect | BT Business

User support

Get started with making and receiving external calls in Microsoft Teams using Operator Connect from BT. Here you’ll find quick guides, setup help, and tips to get the most from your Teams calling features.

Guide to Microsoft Teams Operator Connect | BT Business

Guide to Microsoft Teams Operator Connect

Get set up as an Admin of Microsoft Teams Operator Connect. Learn how to set up new numbers, port existing numbers, and get your service up and running.

Getting started with Operator Connect as an Admin | BT Business

Getting started

If you're an Admin, get help managing numbers in Microsoft Teams Operator Connect. Learn how to assign numbers to users, release numbers, and more.

Managing phone numbers in Operator Connect | BT Business

Managing phone numbers

If you're an Admin, learn how to manage calling features in Microsoft Teams Operator Connect. Things like voicemail, call delegation, call blocking, and more.

Managing calling features in Operator Connect | BT Business

Calling features

If you're an Admin, learn how to set up call routing in Microsoft Teams Operator Connect. Set up virtual waiting rooms, redirect calls, and more.

Managing call routing in Operator Connect | BT Business

Call routing

If you're an Admin, learn how to set up Emergency Calling for Users of Operator Connect. This ensures emergency responders dispatch help to the correct place.

Setting up Emergency Calling in Operator Connect | BT Business

Setting up Emergency Calling

If you're an Admin, you can help maintain your Microsoft Teams Operator Connect service by monitoring call quality and managing call analytics. Learn how.

Maintaining Operator Connect | BT Business

Maintaining Operator Connect

Learn how to resolve problems with Microsoft Teams Operator Connect.

Troubleshooting Operator Connect | BT Business

Troubleshooting

Learn more about Microsoft Teams Operator Connect, and how to get the most from it as an Admin.

About Operator Connect (for Admins) | BT Business

About Operator Connect

Find out how Operator Connect with BT enables external calling in Microsoft Teams, letting you enjoy secure, flexible cloud-based voice services with minimal set up.

What is Operator Connect?

Find out more about administrator permissions in Microsoft Teams including how to request and assign admin permissions.

About administrator permissions in Microsoft Teams | BT Business

About administrator permissions in Microsoft Teams

Managing user types

Learn about the different user and admin types in Microsoft Teams and how they affect what you can do in Operator Connect.

Managing user types in Operator Connect | BT Business

Managing user types in Operator Connect

Find out about BT Operator Connect packages for Microsoft Teams and how to choose the right option for your business.

Operator Connect package options | BT Business

Operator Connect package options

Download this handbook to find out more about your Operator Connect service. From how to access support to incident management and using the self-service portal.

Microsoft Teams Operator Connect Handbook | BT Business

Microsoft Teams Operator Connect handbook

Useful keyboard shortcuts in Operator Connect

Learn about the most useful and common keyboard shortcuts for Microsoft Teams and where you can access more information on accessibility features.

Useful keyboard shortcuts in Operator Connect | BT Business 

Contact us about Operator Connect

Need to get in touch with us about Operator Connect? Find out about the different options for contacting us.

Your guide to Microsoft Teams Operator Connect

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