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Additional support

Learn how to get Administrator support for Operator Connect.

Administrator support for Operator Connect | BT Business

Administrator support

Learn how to get User support for Operator Connect.

User support for Operator Connect | BT Business

User support

Get started with making and receiving external calls in Microsoft Teams using Operator Connect from BT. Here you’ll find quick guides, setup help, and tips to get the most from your Teams calling features.

Guide to Microsoft Teams Operator Connect | BT Business

Guide to Microsoft Teams Operator Connect

Learn how to set up your Operator Connect.

Getting started with Operator Connect | BT Business

Getting started

Learn how to manage phone numbers in Operator Connect.

Managing Phone Numbers in Operator Connect | BT Business

Managing phone numbers

Learn how to manage Teams User Calling features in Operator Connect.

Calling features in Operator Connect | BT Business

Calling features

Learn about managing call routing in Operator Connect.

Call routing in Operator Connect | BT Business

Call routing

Learn about Operator Connect Emergency calling.

Operator Connect Emergency calling | BT Business

Emergency calling

Learn about Maintaining Operator Connect.

Maintaining Operator Connect | BT Business

Maintaining Operator Connect

Learn how to resolve problems with Microsoft Teams Operator Connect.

Troubleshooting for Operator Connect | BT Business

Troubleshooting

Learn more about Microsoft Teams Operator Connect.

About Operator Connect | BT Business

About Operator Connect

Find out how Operator Connect with BT enables calling in Microsoft Teams, letting you keep your number, manage users easily, and enjoy secure, flexible cloud-based voice services.

What is Operator Connect?

To complete some tasks in this Operator Connect guide, you’ll need to be an administrator. Find out more about requesting and assigning administrator permissions.

About administrator permissions in Microsoft Teams | BT Business

About administrator permissions in Microsoft Teams

Managing user types

Learn how to manage users and admin roles for Operator Connect in Microsoft Teams, including Teams and communications administrator access.

Managing user types in Operator Connect | BT Business

Managing user types in Operator Connect

Explore BT Operator Connect package options for Microsoft Teams and find the right balance of features, inclusive minutes and support for your business.

Operator Connect package options | BT Business

Operator Connect package options

Download this handbook to find out how your service is delivered, supported, and managed. It outlines the support available, how incidents and requests are managed, and the responsibilities of BT and your organisation.

Microsoft Teams Operator Connect Handbook | BT Business

Microsoft Teams Operator Connect handbook

Useful keyboard shortcuts in Operator Connect

Find out the most useful and common keyboard shortcuts for Microsoft Teams in Windows or the web app using a PC keyboard.

Useful keyboard shortcuts in Operator Connect | BT Business 

Contact us about Operator Connect

Need to get in touch with us about Operator Connect? Find out about the different options for contacting us.

Your guide to Microsoft Teams Operator Connect

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