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User guides for setting up and using your Digital Voice for Business IP phone

User Guides for Digital Voice phones | BT Business

Learn how to set up your Digital Voice for Business, the Digital Voice for Business portal, and your phones from BT Business.

Setting up Digital Voice for Business | BT Business

Getting started

Need help with Digital Voice for Business? Learn about features such as voicemail, handsets, managing calls, and much more.

I need help with | BT Business

I need help with...

Get help fixing problems with Digital Voice for Business.

Fix problems | BT Business

Troubleshooting

Learn more about Digital Voice for Business, the Digital Voice for Business portal, and your phones from BT Business.

About Digital Voice for Business | BT Business

About Digital Voice for Business

Find out how to contact us about Digital Voice for Business. Contact us if you need to fix a fault, deal with bills, or check an order.

Contact us about Digital Voice for Business | BT Business

Contact us about Digital Voice for Business

Learn about Digital Voice for Business, Digital Voice for Business portal , and how to use the extensive features from BT Business.

Guide to Digital Voice for Business | BT Business

Guide to Digital Voice for Business

Voicemail

Find out how to set up and use voicemail on your Digital Voice for Business. With BT Digital Voice, it's easy for you to set up, change and manage your voicemail, whether you’re an administrator or user of the service.

How to use voicemail on Digital Voice for Business | BT Business

How to use voicemail on Digital Voice for Business

Phones | BT Business

Phones

Webex | BT Business

Webex – meetings and collaboration tool

Using the Business portal

Manage your handsets, features and call routing with the Digital Voice for Business Portal.

How to use the Digital Voice for Business Portal | BT Business

How to use the Digital Voice for Business portal

Redirecting calls to another number (call forwarding)

Find out about the different call forwarding (call divert) options for users and administrators and how to set them up using the Digital Voice for Business Portal.

Call forwarding (call diverting) on Digital Voice for Business | BT Business

How to set up call forwarding (call diverting) on Digital Voice for Business

Routing calls to groups of users (Hunt Groups)

Learn about Hunt Groups. The options available, how to set them up and manage them using the Digital Voice Business Portal.

Hunt Groups for Digital Voice and how to use them | BT Business

Hunt Groups for Digital Voice for Business and how to use them

Using my number on other devices (Call Director)

Learn how to setup Call Director so that you can receive your Digital Voice calls on any device.

Set up Call Director on Digital Voice for Business | BT Business

How to configure Call Director on Digital Voice for Business

Setting up a virtual receptionist system (Auto Attendant)

How to configure Digital Voice Auto Attendant to transfer callers directly to an extension.

Set up Auto Attendant for Digital Voice | BT Business

How to set up Auto Attendant on Digital Voice for Business

Displaying a specific number when making calls

Learn how to display a specific phone number when making Digital Voice for Business calls (Group Calling Line ID). With the Business-level Group Calling Line ID feature, you can decide what phone number is displayed to callers when making calls.

How to display a specific phone number when making Digital Voice for Business calls (Group Calling Line ID) - BT Business

How to display a specific phone number when making Digital Voice for Business calls (Group Calling Line ID)

Time Schedules

Learn about setting up Time Schedules in the Digital Voice Business Portal to help you manage working hours and availability in lunch breaks.

Time Schedules for Digital Voice and how to use them | BT Business

How to use Time Schedules on Digital Voice for Business

Do Not Disturb or Selective Call Rejection and Acceptance

Find out how to set up Do Not Disturb or Selective Call Rejection and Acceptance on Digital Voice for Business.

Do Not Disturb or Call Rejection for Digital Voice for Business | BT Business

How to set up Do Not Disturb or Selective Call Rejection and Acceptance on Digital Voice for Business

Setting up rules to manage call types

Learn how a Digital Voice for Business administrator can use Calling Rules to control and manage the types of calls that can be made and received, at both user and site levels.

Set up calling rules to manage call types in Digital Voice for Business | BT Business

How to set up calling rules to manage call types on Digital Voice for Business

Music on hold

How and what to upload so you can add Music on Hold to your Digital Voice for Business

Changing Music on Hold on Digital Voice for Business | BT Business

How to change music on hold on Digital Voice for Business

Hot Desking for flexible working

Hot Desking is an optional add-on feature for the Connect and Collaborate feature packs.  With Hot Desking, you can associate your Digital Voice for Business account, telephone number, features, and settings with another device.

Hot Desking with Digital Voice for Business | BT Business

How to set up Hot Desking with Digital Voice for Business

Switching off SIP ALG to fix calling issues

SIP (Session Initiation Protocol) ALG (Application Layer Gateway) is an application within many routers. Routers will often have SIP ALG activated by default. Find out how to switch off SIP ALG on Digital Voice.

How to switch off SIP ALG on Digital Voice | BT Business

How to switch off SIP ALG on Digital Voice for Business

Setting up new users

Everything you need to know about setting up new users on Digital Voice for Business.

Your guide to Digital Voice for Business

Get help with Digital Voice for Business

User guides for Digital Voice for Business phones

Additional support