Setting up Webex on Digital Voice for Business

Follow the steps below to get Webex set up on Digital Voice for Business.

Before you start

• An administrator must create a new user as the first step.
• To create a new user, they must have the user’s email, phone number, required package and required access permissions ready.
• Once the user has been created, the user themselves can then log in and start using Webex.

Step 1: Create a new user (administrator-only task)

Before setting up Webex, a Digital Voice for Business administrator must create the user and assign the right package and add-ons to them.

To do this:

1. Log in to BT Business My Account as an administrator.
2. Select Products & Services from the top menu, then choose Digital Voice for Business from the dropdown.
3. Click Advanced settings in the top right corner – a new tab will open.
   You will either be prompted to:
   • Complete the “quick setup” where you can create any new users.
   • Or if setup’s already been completed, you’ll be taken to the Digital Voice for Business dashboard screen.
4. If setup’s already been completed and you land on the dashboard, scroll down to find the Users tile. Select the Add new user button on the right side of the screen, and follow the onscreen instructions to finish creating the new user.
5. Once you’ve done this, go to User details. Choose Individual User as the user type, and enter the email address for the person you’re setting up.
   Note: this is important as we’ll use this email address to set up the all the user’s Digital Voice for Business applications, including Webex.
6. Then, select Go to packages and choose the Digital Voice for Business package for your user. You’ll see the package types available and how many licences are left. You can only select one package per user.
   On the screen, you can also select Learn more to check what each package includes.
7. If you’ve bought add-on applications such as Webex Standard, they’ll appear under Choose optional add-ons. To add Webex Standard for this user, tick the box in the Add-ons section.
8. You can select multiple add-ons for each user. You can also select Learn more to compare the add-ons with the applications already included in the user’s voice package.
9. Now, complete the remaining steps to create the user, and add more users if needed.
10. Once the user has been created, they’ll receive an email on how they can start using Webex on Digital Voice for Business.

Step 2: Log in to Webex (as user)

1. Once an administrator has created your user profile, you’ll receive an email letting you know your service is ready to use straight away. If not, skip to the Having trouble? section below.
2. Now, go to Webex’s website and download the Webex app for your device.
3. Follow the app installation steps for your device.
4. When prompted to log in, enter the same email address and password you use to log in to BT Business My Account.

Having trouble logging in?

If you’re having trouble logging into Webex for the first time, or we’ve let you know your email address is already linked with an existing Webex account, you can:

• Log in to BT Business My Account – you’ll find a banner showing your Webex activation status, with guidance on deleting an existing account and trying Webex activation again from the Digital Voice for Business portal.
• Go directly to the Applications section in the Digital Voice for Business portal. You’ll find the same Webex activation banner with guidance on how to delete an existing account, so you can then try activating Webex again here.

How to use Webex

To learn more about Webex and how to use all its features, check out our Webex frequently asked questions guide, or visit the Webex Help Centre.