Using voicemail on BT Cloud Voice

To use voicemail on BT Cloud Voice you’ll need the Connect or Collaborate feature package.

With voicemail you can divert all calls to voicemail, send calls to voicemail when you're on the phone, or set all calls to divert when you're out or don't answer.

If you can't take the call, callers will hear a standard greeting message, or your personal recorded greeting.
 

There are currently two versions of the Cloud Voice Business Portal.

If you were set up on Cloud Voice before the 16 May 2022, you’ll be using the original version. If you were set up after this date, you’ll be using the newer version of Cloud Voice accessed via My Account.

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