Set up calling rules to manage call types in BT Cloud Voice

As a BT Cloud Voice administrator, you can use Calling Rules to control and manage the types of calls that can be made and received, at both user and site levels.

You can set different rules for:

• Calls within the same site
• UK numbers
  
• Mobile numbers
  
• International calls
  
• Freephone
  
• Operator assisted calls
  
• Directory enquiries
  
• Premium rate 09 numbers
  
• Service numbers
  
• Specific digit strings (number patterns that you set yourself)

How to find the Calling rules feature:

1. Sign in to the BT Cloud Voice Business Portal.
   
2. From the dashboard, select the Site that you wish to set up Calling rules for.
3. Select Features on the left.
   
4. In the Calling rules tile, click on the settings icon.

Managing outgoing calls

1. From the Calling rules feature tile, select Outgoing calls.
2. Select Manage rules.
   Here you’ll see the options to manage all the pre-configured call groups, like calls within the same site, International calls, Premium rate numbers, and all those mentioned at the start of this article. 
   
3. Once you’ve made the changes, select Save.

The controls you have for outbound calls are:

• Allow – the call is automatically authorised.
  
• Restrict - the call won't be put through, and the user will hear an announcement explaining that it is not allowed.
  
• Authorisation code – only users with an authorisation code can make this type of outgoing call (see ‘Set up Authorisation codes’ below to find out how to set this).
  
• Transfer #1, #2, #3 - this will transfer anyone who tries to make these types of calls to a number that you specify (see the ‘Set up Transfer #1, #2, #3’ section below to find out how to set this up).

Set up Authorisation codes

1. From the Calling rules feature, select Authorisation code.
   Any existing Authorisation codes will be shown here.
   
2. To add a new code, select Add code.
   
3. Enter the code you wish to set (between 2-14 characters long) and enter a description.
   
4. Select Save.

Set up Transfer #1, #2, #3

1. From the Calling rules feature, select Transfer Numbers.
   Here you will see the three transfer numbers and the location these calls are being sent to.
   
2. To add a new number select Manage numbers.
   
3. Enter the destination you wish the caller to be transferred to.
   
4. Select Save.
   

Managing incoming calls

1. From the Calling rules feature, select Incoming calls.
   
2. Select Manage rules.
   Here you have the option to manage the calls that you receive at this site.
   
3. Select Save.

How to restrict specific numbers for incoming calls

1. From the Calling rules feature, select Digit strings.
   Here you’ll see any you’ve already created.
   
2. To add a new number, select Add Digit string.
   
3. Choose a name for the set of digits you want to block, so you can find them later - you may want to include the digits in the name, so it’s easily identifiable. 
   
4. Enter the number you want to restrict. Using the star key (*) in place of digits at the end of the number, for example 0800*, would block all 0800 numbers.
   
5. Click Save.
   
6. Once saved, select Digit plans from the left.
   
7. You can now set the rules for Outgoing digit plans and Incoming digit plans by clicking the settings icon.