Using Time Schedules for Cloud Voice

How to set up Holiday or Time Schedules on the Business Portal

Plan your Time Schedule:

• Auto Attendant - the schedule you set for this will reflect the hours your business is open. So, if you’re open Monday-Friday, 08:00-17:00, this is the way you would apply the schedule, and when you are closed, your calls will route to an after-hours menu.
• Hunt Group Plus and Call Centre Plus - the schedule you set for these will reflect the hours you want the calls to ignore the standard routing. So, if you’re open Monday-Friday, 09:00-17:00, you would set the schedule for the hours between 17:00 and 09:00 the following day.

Now you're ready to configure it:

1. Sign in to the BT Cloud Voice Business Portal.
2. From the Dashboard, select Sites.
3. Select the site for which you wish to create a schedule.
4. Select Features from the left-hand menu.
5. In the Schedules tile click on the settings icon.
6. You’ll now see any available schedules that you’ve already set up.
7. Select Edit on an existing schedule to change it, or use Add schedule to create a new one.

For help, tap the Assist me button to open a help article. This will guide you through each step of setting up either your holiday or time schedule.

When you’ve set up a new schedule, you’ll see it displayed in the main schedule screen.

Remember, once you’ve edited or created a Time Schedule, you must add it to the number you want to apply it to.

How to apply a Time Schedule to Hunt Group Plus

1. Sign in to the BT Cloud Voice Business Portal.
2. From the dashboard, search for the number to which you want to apply the schedule in the Call routing groups (Enhanced) search field and select the Hunt Group name.
3. Within the Hunt Group menu, select the Features tab.
4. In the Call forwarding selective tile, select the settings icon (a cog).
5. Select Add number, then enter the number or extension you want the calls to be diverted to (if you want this to go straight to voicemail of an extension put *55 before the extension number).
6. Select Save.
7. Select Add rule.
8. Name your rule, e.g. “Out of hours divert”.
9. You can now select the time or holiday schedule you want to apply, then click Continue.
10. Now you can set whether this rule applies to all calls or just selected phone numbers.
11. Select Save.

How to apply a Time Schedule to a Call Centre Plus

1. Sign in to the BT Cloud Voice Business Portal.
2. From the dashboard, search for the number to which you need to apply the schedule in the Call routing groups (Enhanced) search field and select the Call Centre name.
3. Within the Call Centre menu, select the Features tab.
4. Select the settings icon (a cog) in the Call forwarding selective tile.
5. Select Add number, then enter the number or extension you want the calls diverted to (if you want this to go straight to the voicemail of an extension add *55 before the extension number).
6. Select Save.
7. Select Add rule.
8. Name your rule, for example, “Out of hours divert”.
9. Choose the time or holiday schedule you want to apply, then Continue.
10. Choose whether you want this rule to apply to all calls, or just to selected phone numbers.
11. Select Save.
    

10

How to apply a Time Schedule to an Auto Attendant

1. Sign in to the BT Cloud Voice Business Portal.
2. From the dashboard, search for the number you want to apply the schedule to in the Call routing groups (Enhanced) search field and select the Auto Attendant name.
3. In the Settings tab, you will see Time schedule and holiday schedule, select Manage.
4. From the drop-down, select either the time or holiday schedule you want to apply.
5. Select Save.