Set up Call Waiting on BT Cloud Voice

Call Waiting lets you answer another incoming call while you're on the phone.

If you're already on a call and Call Waiting is on, you'll hear a Call Waiting tone when you get another call. If you want to answer this second call, put the current call on hold using the ‘hold’ key and answer the new call. You'll see each call on your phone and you can toggle between the calls using the ‘hold’ and ‘resume’ keys.

You can join all calls together (creating a three-way call) by pressing the ‘join’ key.

Without Call Waiting on your number, anyone calling when you’re on another call will either hear a busy tone, be diverted to your voicemail (if you have one activated) or be forwarded to another number (if you’ve set up call forwarding).
 

How do I set up Call Waiting on the BT Cloud Voice Portal?

For Hunt Groups:

1. Sign in to the BT Cloud Voice Portal.
2. From the Dashboard, go to the ‘Call routing groups (Enhanced)’ search field. Search for the number you want to enable call waiting on, and click on the Hunt Group name.
3. Under the call settings menu click Manage.
4. Tick the box beside Enable call waiting.
5. Click Save.

For Users via the BT Cloud Voice Portal:

1. Sign in to the BT Cloud Voice Portal.
2. From the dashboard select Users (across the top).
3. Search for the user and click the settings icon.
4. Select Features on the left.
5. In the Call waiting tile, click the settings icon.
6. Toggle the slider to the on position - this will say Call waiting is on.

For Users via a Feature Access Code:

• To switch on:
  Dial *43 from your handset. 
  You'll hear a message confirming that Call Waiting has been activated.
• To switch off:
  Dial #43 from your handset.
• You'll hear a message confirming removal of Call waiting.