Set up and use Call Waiting on BT Cloud Voice

With our Call Waiting feature on BT Cloud Voice, you can answer another incoming call when you're already on the phone. 

How to set up Call Waiting on the BT Cloud Voice Business Portal

For Hunt Groups

1. Log in to the BT Cloud Voice Business Portal.
2. From the Dashboard, go to the ‘Call routing groups (Enhanced)’ search field. Search for the number you want to enable call waiting on, and click on the Hunt Group name.
3. Under the call settings menu, click Manage.
4. Tick the box next to Enable call waiting.
5. Click Save.

For users via the BT Cloud Voice Business Portal

1. Log in to the BT Cloud Voice Business Portal.
2. From the dashboard, select Users at the top.
3. Search for the user and click the settings icon.
4. Select Features on the left.
5. In the Call waiting tile, click the settings icon.
6. Toggle the slider to the 'on' position - this will say 'Call waiting is on'.

For users using a Feature Access Code

To switch on Call Waiting:
Dial *43 from your handset.
You'll hear a message confirming that Call Waiting has been activated.

To switch off Call Waiting:
Dial #43 from your handset.
You'll hear a message confirming removal of Call waiting.

How to use Call Waiting

If you're already on a call and Call Waiting is on, you'll hear a Call Waiting tone when someone else phones you.

If you want to answer this second call, put the current call on hold using the ‘hold’ key and answer the new call. 

Each call will be displayed on your phone, and you can toggle between the two calls using the ‘hold’ and ‘resume’ keys.

To join all calls together and create a three-way-call, simply press the ‘join’ key.

If you don’t have Call Waiting set up

If you haven’t set up Call Waiting for your phone number, anyone who phones you when you’re on another call will either:

• Hear a busy tone.
  
• Be diverted to your voicemail, if you have one activated.
• Or be forwarded to another number, if you’ve set up call forwarding.