How to reset a BT Cloud Voice Business Portal password

How you handle problems with your; password, username, domain, suspended account depends on whether you're an employee, a group (or site) administrator, or a service (or company) administrator.

First, check your Welcome email as this will have your username and domain. If you can’t find your email here’s what to do:

• If you're an employee, contact your group (or site) administrator.
• If you’re the group (or site) administrator, contact your service (or company) administrator.
• If you’re the service (or company) administrator, call BT on 0800 389 0537
   

I'm an administrator — how do I reset an employee password?

If you're a group (site) administrator, you can only reset passwords for the employees in the groups that you have access to.

Service (company) administrators can reset all employee passwords including group (site) administrators.

To reset a password:

1. Access the BT Cloud Voice Business Portal
2. Select the employee and navigate to Profile
3. Select Auto generate and email password to email a new password to the employee so they can change their password.

Or you can set a new password on the portal yourself and just tell your employee what it is.
 

I'm an administrator - how do I unlock a suspended account?

If you're a group (site) administrator, you can only unlock accounts for the employees in the groups that you have access to.

If you’re a service (company) administrator, then can reset all employee accounts including group (site) administrators.

To unlock an account:

1. Select the employee and navigate to Profile
2. Select the Unlock Account button at the bottom of the page. You'll only see this if an account is suspended.

If the employee has forgotten their password as well, this will also need resetting. It's best to unlock the account before resetting the password.

Any account that's suspended will automatically be unlocked after 4 hours.