Display your number on someone else's BT Cloud Voice call (Shared Call Appearance)

Shared Call Appearance, lets you use multiple devices that show your primary BT Cloud Voice number when you make or receive calls. This helps keep things simple for customers as they only need one number to reach you. It also gives you privacy by not revealing your location when you make or receive calls.

Users with a Collaborate licence can set up to 20 devices. Other licences support up to 5.

How to set up Shared Call Appearance

1. Sign in to the BT Cloud Voice Business Portal.
2. Select Users from the top menu.
3. Search for the user and click the settings icon.
4. Select Features from the left-hand menu.
5. In the Shared Call Appearance tile, click the settings icon.
6. Choose the options you want to switch on or off.
   
7. Click Save when you’re finished.

Options you can manage

• App click-to-dial calls: Switch ‘on’ or ‘off’ by ticking or unticking the box. If it’s ‘on’, all your users devices will ring when they make a call from an application, so they can pick up one of these devices to complete the call.
• Moving calls: Switch ‘on’ or ‘off’ by ticking or unticking the box. If it’s ‘on’, your users can transfer active calls between other supported shared call appearance Devices or by dialing the correct Feature Access Code *11.

Adding a Device

Click the Add Devices button to add a new Shared Call Appearance device. Please note the user must have a primary device set-up, as this feature uses those details to make and receive calls.  If the user doesn’t have one, then this can be set up from the users profile link on the sidebar menu. The primary device is the one that will appear on the users dashboard page.

Further Information

If you have the Shared Call Appearance setting switched on, and an administrator hasn’t changed the codes, you can transfer calls between your Shared Call Appearance devices by dialing *11 on the device you wish the call moved to. If you’re using multiple devices, you can also choose to deactivate ringing on a device by dialing *12. Ringing can be reactivated by dialing *13, again if an administrator hasn’t changed these.