Setting up Alternate Numbers on BT Cloud Voice

How does Alternate Numbers work?

Alternate Numbers are great if your business operates in different geographical locations, but you want the ease of answering one central, primary number.

You can provide your User or Site feature with up to ten other numbers (eleven in total) with a range of area codes. So to customers, it looks like they’re calling a local number, but all the calls are redirected to one line.

For example, you can have three phone numbers you advertise, but these three numbers only route into one phone.

How to set up Alternate numbers

If your main number is on a User:

1. Sign in to the BT Business Cloud Voice Portal.
2. From the dashboard, select Users (at the top of the screen).
3. Search for the User and click the settings icon.
4. Select Features on the left.
5. In the Alternate numbers tile, click the settings icon.
6. Click Add number.
7. From the drop-down menu, select the number you wish to add to this user and add an extension number.
8. You can select a different ring pattern to make managing calls easier – it may be worth saving this, then testing to see how each pattern sounds on your handset.
9. Click Save. 

Manage your Hunt Group main number

Please note, you’ll need the Hunt Group Plus feature for this.

1. Sign in to the BT Business Cloud Voice Portal.
2. From the dashboard, select your Site.
3. Select Features on the left.
4. In the Hunt Group tile, click the settings icon.
5. Select your hunt group by clicking its name.
6. Within the hunt group on the left select Features.
7. In the Alternate numbers tile click the settings icon.
8. Click Add number.
9. From the drop-down menu, select the number you wish to add to this hunt group and add an extension number.
10. You can select a different ring pattern to make managing calls easier – it may be worth saving this, then testing to see how each pattern sounds on your handset.
11. Click Save.

Manage your main number on an Auto Attendant

Please note you’ll need the Auto Attendant plus feature for this.

1. Sign in to the BT Business Cloud Voice Portal.
2. From the dashboard, select your Site.
3. Select Features on the left.
4. In the Auto Attendant tile click the settings icon.
5. Select your Auto Attendant by clicking its name.
6. Within the Auto Attendant on the left select Features.
7. In the Alternate numbers tile click the settings icon.
8. Click Add number.
9. From the drop-down menu, select the number you wish to add to this Auto Attendant and add an extension number.
10. You can select a different ring pattern to make managing calls easier – it may be worth saving this, then testing to see how each pattern sounds on your handset.
11. Click Save.

Manage your main number on a Call Centre

Please note you'll need the Call Centre Plus feature for this.

1. Sign in to the BT Business Cloud Voice Portal.
2. From the dashboard select your Site.
3. Select Features on the left.
4. In the Call centre tile, click the settings icon.
5. Select your Call centre by clicking its name.
6. Within the Call centre on the left select Features.
7. In the Alternate numbers tile click the settings icon.
8. Click Add number.
9. From the drop-down menu, select the number you wish to add to this Call centre and add an extension number.
10. You can select a different ring pattern to make managing calls easier – it may be worth saving this, then testing to see how each pattern sounds on your handset.
11. Click Save.

Just a quick reminder: this feature works for incoming calls only. You won’t be able to use these numbers to make outgoing calls.