{"formName":"dns-repoint","subject":"DNS name server repoint","fields":[],"destination":{"subject":"DNS name server repoint"},"heading":"DNS name server re-point request","form_intro_content":[{"type":"RichTextContentModel","rich_text":{"markdown":"This form should be used to request the Name Servers on your domain to be updated to another host or pointed back to BT. The host of the Name Servers is then responsible for creating your domains www, MX records and so on. \n\n**Please provide a preferred contact email address that is different from the domain to be updated** . If you don't, you may not receive our reply once the change is completed. \n\nNeed help quickly? [Live chat with us now](https://business.bt.com/help/article/email-domains-options/#by-live-chat). \n","html":"

This form should be used to request the Name Servers on your domain to be updated to another host or pointed back to BT. The host of the Name Servers is then responsible for creating your domains www, MX records and so on.

Please provide a preferred contact email address that is different from the domain to be updated. If you don't, you may not receive our reply once the change is completed.

Need help quickly? Live chat with us now.

"}}],"form_outro_content":[],"seo_metadata":{"title":"DNS name server re-point request | BT Business","description":"Use this form if you need to request your domain name servers to be updated to another host or pointed back to BT Business. ","summary":{"plaintext":null},"canonical_url":null,"social_image":null,"no_index":true,"no_follow":true,"exclude_from_sitemap":true,"site_search_catergory_label":null,"exclude_from_site_search":true},"frontendFields":[{"name":"title","isRequired":false,"label":"Title","helper":null,"options":[{"key":"mr","value":"Mr"},{"key":"ms","value":"Ms"},{"key":"mrs","value":"Mrs"},{"key":"miss","value":"Miss"},{"key":"dr","value":"Dr"},{"key":"reverend","value":"Reverend"},{"key":"professor","value":"Professor"},{"key":"prefer-not-to-answer","value":"Prefer not to answer"}]},{"name":"firstname","label":"First name","helper":null},{"name":"lastname","label":"Last name","helper":null},{"name":"email","label":"Contact email address","helper":null},{"name":"landline_no","label":"Landline contact number","helper":null},{"name":"mobile_no","label":"Mobile contact number","helper":null},{"name":"business_name","label":"Business name","helper":null},{"name":"business_address","label":"Full business address","helper":null},{"name":"business_postcode","label":"Postcode","helper":null},{"name":"bt_account_no","label":"BT Account number","helper":"eg. WM12345678 or VP12345678, this can be found on your bill"},{"name":"domain","label":"Domain your query relates to","helper":"(eg yourdomain.co.uk). If more than one, please add to 'Details of your enquiry'"},{"name":"domain_new_name_servers","label":"New Name Servers","helper":null},{"name":"use_bt_mail_servers","label":"Do you intend to use BT's mail servers once the name servers are changed?","helper":null,"options":[{"key":"yes","value":"Yes"},{"key":"no","value":"No"}]},{"name":"use_bt_mail_servers_yes_content","isRequired":false,"isBasedOn":{"field":"use_bt_mail_servers","value":"Yes"},"contentText":[{"type":"RichTextContentModel","rich_text":{"markdown":"Please make sure your preferred contact email address doesn't contain the domain you're asking to be updated. Once the Name Servers are changed you'll be notified via email to contact the host of the Name Servers and get them to add your MX record on their servers.\n","html":"

Please make sure your preferred contact email address doesn't contain the domain you're asking to be updated. Once the Name Servers are changed you'll be notified via email to contact the host of the Name Servers and get them to add your MX record on their servers.

"}}]},{"name":"use_bt_mail_servers_no_content","isRequired":false,"isBasedOn":{"field":"use_bt_mail_servers","value":"No"},"contentText":[{"type":"RichTextContentModel","rich_text":{"markdown":"If you've mailboxes @ your domain set up with BT, before the Name Servers can be updated you'll be asked to back up and de-activate the mailboxes. We would advise you to do so before submitting your request. \n\nDetails of how to do so can be found on : \n\n[How do I download and backup all of your mailbox content in Outlook?](https://business.bt.com/help/article/email-security-and-hosting/email/how-to-back-up-emails-from-outlook/ \"Opens in a new window \") \n[How do I deactivate email accounts?](https://business.bt.com/help/article/email-security-and-hosting/email/cancelling-office-365-small-business/ \"Opens in a new window\")\n","html":"

If you've mailboxes @ your domain set up with BT, before the Name Servers can be updated you'll be asked to back up and de-activate the mailboxes. We would advise you to do so before submitting your request.

Details of how to do so can be found on :

How do I download and backup all of your mailbox content in Outlook?
How do I deactivate email accounts?

"}}]},{"name":"request_details","isRequired":false,"label":"Further details of your request","helper":null}]}