When you first plug in your hub, it'll take about four minutes to synchronise. The lights will appear in this order:
Green light |
Your hub's starting up Leave your hub to start up, it should take approximately 60 seconds to fully turn on before it attempts to connect. |
Flashing orange |
Your hub's connecting to broadband Give it at least three minutes to connect. The light will turn blue when your hub is ready. |
Solid orange |
Your hub's working but isn't connected to the internet Connect a device, open a new web browser window and follow the help wizard to get connected. Or your Router is in bridge mode. This happens if you've turned your Smart Hub 2 into a modem and you're using another device to get connected. |
Solid blue |
Your hub's working and is connected to the internet If you can't get online, it might be your device. Try switching your device off and on. |
Solid red |
There’s a problem somewhere Turn your hub off and on again. If the light still doesn't turn blue, use a paper clip to press your hub’s factory reset button. |
Solid purple |
Your hub's connected to 4G using Hybrid Connect Your broadband is down but you can continue to use the internet. |
Flashing purple |
Your hub's working but the broadband cable isn't connected Check if the broadband cable and filter (if you’re using one) are plugged in correctly. |
No light |
The power is off or the lights have been turned off Check the hub is plugged in, switched on and its lights haven't been turned off in the Hub Manager. |
 |
WPS button flashing If it’s flashing blue, it’s waiting for you to press the WPS button on your computer or device. If it’s flashing red, it didn't connect – wait a couple of minutes and try again. |