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What the CPI plus 3.9% 2023 price increase means for you | BT Business
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What the CPI plus 3.9% 2023 price increase means for you

From 1 April 2023 we’re increasing the standard monthly charge of some of our products and services by 14.4% as outlined in your contract terms and conditions. This increase is in line with the Consumer Price Index (CPI) % inflation rate published by the Office for National Statistics on 18 January 2023 which was 10.5% plus an additional 3.9%.

To give you an example of what this means, here are some of our popular products and plans and how pricing would change. Prices are exclusive of VAT.


Product

Current Monthly Price up to 31 March 2023

Price goes up by approx. this much per month

PSTN Exchange Line - 12 month contract

£33.89

£4.88

ISDN2 Low Start (2 Channels) - 12 month contract

£71.49

£10.29

ISDN30 per Channel - 12 month contract

£32.47

£4.68

Featureline - 12 month contract

£42.63

£6.14

Broadband Essential - 12 month contract

£35.42

£5.10

Superfast Enhanced - 24 month contract

£53.78

£7.74

Superfast Essential + Value Line Bundle - 24 month contract

£34.95

£5.03

Superfast Enhanced + Value Line Bundle - 24 month contract

£49.95

£7.19

BT Cloud Voice Basic User - minimum period of 1 year

£9.19

£1.32

BT Cloud Voice Connect User - minimum period of 1 year

£12.59

£1.81

BT Cloud Voice Collaborate User - minimum period of 1 year

£19.46

£2.80

BT Cloud Phone Basic and Inclusive 500 UK minutes - 24 month term

£14.21

£2.05

BT Cloud Phone Collaborate including Unlimited UK minutes - 12 month term

£30.61

£4.41

Now find out which products are increasing on 1 April 2023.

Why we’re making these price changes

What is the Consumer Price Index?

The CPI % inflation rate we’ll be using

What is CPI plus 3.9% and how do you work out the increase?

Does pricing decrease if the CPI % inflation rate is negative?

Why we add 3.9% to the underlying CPI % inflation rate

Are plan discounts affected?

Can I cancel my contract?

Did this help?

Additional support