Testing Operator Connect

To complete the tasks in this article, you’ll need to be an administrator. Learn more about Teams administrator permissions.

It is essential to do testing before rolling out Operator Connect. Testing ensures not only that Operator Connect is set up correctly but also that emergency calling is in place and working well.

Before you test

• Make sure phone numbers have been assigned to test users (you can do this in the Teams Admin Centre), see Getting and assigning phone numbers.
• Ensure emergency addresses have been assigned (see Adding an emergency location to a phone number).
• Test users have Teams phone licenses and are in ‘TeamsOnly’ mode.

Test 1 – Make a basic call

1. Open Teams
2. Go to Calls
3. Dial an external number (like a mobile/cell phone number)
4. Check the call connects and the call quality is good.

Test 2 – Test emergency calling

Note: please do not make real emergency calls during this step.

If you need to validate emergency routing, contact our support team.

Users in the US/Canada can test emergency calling by calling 933. For more information, see Setting up emergency calling for US/Canada users.

Test 3 – Check remote user scenarios (optional)

For users that work from home or remotely, you should:

• Check the call connects
• Check the correct number displays on the recipient’s phone (CLI)
• Check the number is assigned and correctly set up in the BT portal

Remote users in the US/Canada can also take advantage of dynamic emergency calling. See Microsoft guidance for Setting up dynamic emergency calling for remote users.