To complete the tasks in this article, you’ll need to be an administrator. Learn more about Teams administrator permissions.
Auto attendants provide your callers with a menu system they can navigate to speak to the right department, call queue, or person.
An auto attendant allows you to create a ‘digital receptionist’ who can answer and help direct your calls. With the auto attendant you can:
- Answer calls automatically and play greetings.
- Configure menu options (Press 1 for.. 2 for.. ).
- Route calls to the right place e.g. call queue, a person or voicemail.
- Set business hours and route calls when you’re closed.
Callers can be directed to:
- Specific people.
- Call queues.
- External phone numbers.
- Other Auto attendants.
- Voicemail.
What you’ll need
For setting up both an auto attendant, you’ll need the following:
- A Resource account with a Teams Phone licence
- A Phone number
- A Call flow plan
Note: To complete this setup, you must have administrator permissions.
Setting up an auto attendant
Before you set up your auto attendant, make sure to read Plan for Teams Auto attendants and Call queues and follow the Getting started steps.
Once you are ready to begin setting up your auto attendant, follow Microsoft’s latest setup steps for Setting up an auto attendant.
For more detailed information on Auto attendants, see Microsoft’s guidance on Auto attendants.