Setting up Call Recording on Digital Voice for Business

Call Recording lets you record and keep your business calls. Here’s how to set it up for your users and start using it.

Before you start

• You’ll need to be a Digital Voice for Business administrator to create users.
• Check which Call Recording service each user needs.
• Your business is responsible for deciding how you use call recording, including meeting compliance requirements and controlling who can access recordings.

Step 1: Create users as an administrator

Before setting up this service, a Digital Voice for Business administrator must create the user(s) and assign the right package and add-ons to them.

1. Log in to BT Business My Account as an administrator.
2. Select Products & Services from the top menu, then choose Digital Voice for Business from the dropdown.
3. Select Advanced settings in the top right corner. A new tab will open, and you’ll either:
   • be asked to complete the quick setup, where you can create new users.
   • go to the Digital Voice for Business dashboard, if setup has already been completed.
4. If you’re on the dashboard, scroll down to the Users tile and select Add new user.
5. In User details, choose Individual User as the user type and enter the person’s email address.
   Important: we’ll use this email address to set up the user’s applications, including Call Recording, so make sure it's correct.
6. Select Go to packages.
7. Choose a voice package for the user. You’ll see which packages are available and how many licences you have left. Each user can only have one voice package. Select Learn more to see what each package includes.
8. If you’ve bought add-ons such as Call Recording Pro, you'll see them under Choose optional add-ons. Tick the box to add Call Recording Pro for this user. You can give each user more than one add-on. Select Learn more to compare the add-ons with what’s included in the user’s package.
9. Finish the rest of the Create a user steps, and add more users if you need to.
10. Once you’ve created the user, they’ll get the next steps to start using Call Recording.
11. Check the user has the Call Recording service and storage option you expected.

Step 2: Log in to Call Recording as a user

1. Log in to BT Business My Account.
2. On the Digital Voice for Business dashboard, go to Your current applications and select Launch in the Call Recording tile. The web app will open in your browser. If you have the add-on, the tile will say Call Recording Pro.
3. In the web app, select Help for guidance on using Call Recording.

Having trouble?

• If you can’t see Call Recording, log in to BT Business My Account and check that the right package or add-on has been assigned to you.
• If you can see Call Recording on your dashboard but it doesn’t open when you select Launch, contact us.