As a BT Cloud Voice administrator, you can control the types of calls that people (at individual and site levels) can both make and receive by using call barring templates.
You can set different barring templates for:
- Calls within the same site
- Local calls
- UK landline
- International calls
- Operator assisted calls
- Directory assistance
- Mobile numbers
- Local and national non-geographic numbers (such as 0844, 0845, 0870, and 03)
- Premium rate 09 numbers
- Special rate 0871 numbers
- Specific digit strings (number patterns that you set yourself)
How do I use a barring template?
- Sign in to the BT Cloud Voice Business Portal
- Select the 'Sites' menu and choose the required site
- Select 'Features'
- Select 'Calling Plans'
- Click 'Calls Originating From Site' within the 'Outgoing Calling Plans' menu
- Pick a template you want to apply across the site and select the intended behaviour
- Click 'Save'
How do I block outbound calls that match a pattern of digits?
It's simple to stop employees from dialling numbers that use the same set of digits, such as international codes or premium rate numbers.
- Sign in to the BT Cloud Voice Business Portal
- Select the 'Sites' menu and choose the required site
- Select 'Features'
- Select 'Calling Plans'
- Click 'Add'
- Choose a name for the set of digits you want to block, so you can find them later (you may want to include the digits in the name, for example)
- Enter the 'Digit Pattern' you want to match against, using the star key (*) in place of digits at the end of the number (for example, 0800* would block all 0800 numbers)
- Click 'Save'
- Select 'Outgoing Digit Plans' in the left-hand menu
- Find the digits you just set up, and change the associated drop-down to 'No'
What controls do I have over outbound calls?
- Allow ('Yes') - The call is allowed to proceed as usual
- Block ('No') - Instead of being connected, the caller is given this message: "You are not able to make this call. Please contact your system administrator for assistance."
- Authorization Code - The caller is prompted to enter a specific code using the keypad - if the code matches, their call is allowed; if the code doesn't match, their call is blocked
- Transfer #1/2/3 - The caller is transferred to a chosen number
See our user guide for further details:
BT Cloud Voice Calling Plans (PDF, 274K)