Problem with BT Business phone line, broadband, email or a Cloud Voice service? It's easy to put things right. Simply report a fault online and you'll follow the same steps our repair experts would talk you through if you called us.
Report a fault with your BT Business phone line, broadband or email
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Phone line fault FAQs
From reporting the initial fault to diverting your calls to tracking your claim, our extensive how-to page will provide you with helpful information to guide you through the process of reporting and fixing a phone line fault in no time.
How do I report a mobile phone fault?
Need to report a fault on your BT Business mobile phone? We’ll show you how to do it.
BT faults: How to report payphone faults or damage
If a payphone is faulty, damaged or vandalised, it's easy to let us know. Read our FAQ to find out how to send us the information we need. Thank you for helping us provide a payphone service.