How do I set up system call forward on my MN3300?

You can set up system call forward from your extension to a mobile or landline by following the steps below:

The best way is to always forward to the same number, that way it can be set up as a Speed Call.

Set up Speed Call:

Login to your Mitel system.
From the homepage navigate to the System Property - System Feature Settings - System Speed Call form.
Click Add.
When the window opens enter the new Speed Call details:
- Speed Call Number - XXX or XXXX (make the number of digits the same as your Extn digit length)
- Enter the actual number - (9) or the access code for an outgoing line on your system followed by mobile or landline number e.g. (9) 0778XXXXXXX or (9)011324XXXXX (9 then the full number)
- Override T/C - Yes
- Select S/C option
  Speed Call - 450 Act No - 9078xxxxxx Override - Yes Select S/c
  
  This saves having to then change the COS for the phones and trunks with Override to Yes

Set up a Call Forward Profile:

Go to the User & devices - Advance Configuration - Call Forward Profile form.
Click Add.
When the window opens enter the new Call Forward details:
- Number - xxx or xxxx (the extension that wants the calls forwarding)
- Type - Always
- Fwd Dest - 450 (put in the speed call number you assigned in 4 above)
- Turn on if testing

Program a button on the phone:

Go to the User and Devices - User and Devices Configuration form.
Highlight the extension that wants to Call Forward.
Click Change.
Once the extension page has loaded, click the Key tab.
Highlight an unassigned key or a key that's not needed and click Change Key.
When the window opens enter the new Key details:
- Label - write a label you'll understand (this will only show on phones with a screen)
- Line Type - Call forward Always
  
  Make sure it's the correct call forward type as selected above in Setting up a Call Forward Profile.
Click Save.
When complete, turn on Call Forward (the key should light up) and test.