- Log on to the Mitel MCD.
- At the top left of the MCD screen select View Alphabetically from the dropdown.
- Click the Users and Devices Configuration form.
- Select the user that you want to change.
- Click Change.
- Make the required changes for the user and click on Save.
- To add or change details in the directory, go to Users and Device and then Telephone Directory Management.
- Click the Telephone Directory form.
- Click Add for a new entry or Change to make changes to an existing entry.
- Click Save.
- Make a test call to see which name comes up.
- Log out of the MCD once complete.