There are no universally used Feature Access codes. Customers can choose whatever codes they want, but some people use codes from a common list.
A list of common codes can be found in this PDF:
Feature Access Code Matrix (PDF 114KB)
Or you can view the BT Template Feature Access Codes.
BT Template Feature Access Codes
| Account Code | **3 |
| ACD Silent Monitor | *4* |
| ACD Agent Login | *5* |
| ACD Agent Logout | *5# |
| ADL - Call | 87 |
| ADL - Disconnect | 86 |
| ADL - Loopback | 85 |
| Attendant Hold - Remote Retrieve | *23 |
| Call back - Cancel | #1 |
| Call back - Cancel Individual | *1# |
| Call back - Setup (one digit only) | 1 |
| Call Forwarding - Busy (External Source) | 62 |
| Call Forwarding - Busy (Ext & Int Source) | **70 |
| Call Forwarding - Busy (Internal Source) | 63 |
| Call Forwarding - End Chaining | 64 |
| Call Forwarding - Follow Me | *8 |
| Call Forwarding - Follow Me - Third Party | 8 |
| Call Forwarding - I Am Here | **8 |
| Call Forwarding - No Answer (External Source) | 66 |
| Call Forwarding - No Answer (Ext & Int Source) | **71 |
| Call Forwarding - No Answer (Internal Source) | 65 |
| Call Forwarding - Override | *1* |
| Call Hold | *7 |
| Call Hold - Remote Retrieve | **1 |
| Call Hold - Retrieve | *1 |
| Call Park | *7# |
| Call Park - Retrieve | *8# |
| Call Pickup - Dialled | *6 |
| Call Pickup - Directed | **6 |
| Call Privacy | #3 |
| Camp on - Retrieve | *3 |
| Camp on - Setup (one digit only) | 3 |
| Cancel All Forwarding | ##8 |
| Cancel Call Forwarding - Busy (Ext & Int Source) | **72 |
| Cancel Call Forwarding - End Chaining | **73 |
| Cancel Call Forwarding Follow Me | #8 |
| Cancel Call Forwarding Follow Me - Remote | **77 |
| Cancel Call Forwarding Follow Me - Third Party | **33 |
| Cancel Call Forwarding - No Answer (Ext & Int Source) | **74 |
| Clear All Features | *#*# |
| Conference Call | *80 |
| Conference Call Split | *81 |
| Dialled Day/Night Service - Activate | 305 |
| Dialled Day/Night Service - Inquire | 306 |
| Direct Page | *37 |
| Direct Voice Call | **55 |
| Do Not Disturb | *5 |
| Do Not Disturb - Cancel | #5 |
| Do Not Disturb - Cancel Remote | ##5 |
| Do Not Disturb - Remote | **5 |
| Flexible Answer Point | 57 |
| Flexible Answer Point Cancel All | *57 |
| Force Party Release | #7 |
| Group Presence - Join All ACD Groups | *40 |
| Group Presence - Join Group | *41 |
| Group Presence - Join Group Third Party | *42 |
| Group Presence - Leave All ACD Groups | *43 |
| Group Presence - Leave Group | *44 |
| Group Presence - Leave Group Third Party | *45 |
| Handoff | *58 |
| HCI/CTI Application | **75 |
| Hot Desk Login | *31 |
| Hot Desk Logout | *32 |
| Hot Desk Remote Logout | *33 |
| Hot Desk User External Number - Store | *34 |
| Hotel/Motel Room Monitor Listen | **45 |
| Hotel/Motel Room Monitor Setup | **46 |
| Hotel/Motel Room Personal Wakeup Call - Set | #13 |
| Hotel/Motel Room Personal Wakeup Call - Cancel | **13 |
| Hotel/Motel Room Status | *#0 |
| Hotel/Motel Room Wakeup Call From Guest Extension | *47 |
| Hotel/Motel Room Wakeup Call From Guest Extension - Cancel | **47 |
| Hotel/Motel Room Remote Wakeup Call - Set | 13 |
| Hotel/Motel Room Remote Wakeup Call - Cancel | *13 |
| Individual Trunk Access | **2 |
| Last Number Re-dial | *0 |
| Loudspeaker Paging | **9 |
| Make Busy - Setup | *2* |
| Make Busy - Cancel | **81 |
| Meet Me Answer | *55 |
| Message Center - Direct Read | *20 |
| Message Center - Password Definition | *21 |
| Message Center - Remote Read | *22 |
| Message Waiting - Activate | *91 |
| Message Waiting - Deactivate | *92 |
| Message Waiting - Inquire | *93 |
| MNMS: Event Indication | 73 |
| Non-Verified Account Code | **4 |
| Override (one digit only) | 2 |
| Personal Speedcall - Invoke | 58 |
| Personal Speedcall - Remove | **78 |
| Personal Speedcall - Store | 67 |
| Phone Lock | *67 |
| Phone Unlock | #67 |
| Remote Clear All Features | 55 |
| Repeat Last Number Saved | *6* |
| Save Last Number | **79 |
| Multiline Set Loop Test | 48 |
| Multiline Set Headset - On | *3* |
| Multiline Set Headset - Off | *59 |
| Tone Demonstration | 83 |
| Trunk Calling Party Identification | #*8 |
| Trunk Double Flash | *56 |
| Trunk Single Flash | *29 |
| User Flash | *30 |
| User PIN - Store | *#7 |
If the code doesn't work, a system administrator will need to log into the MN3300 using their login ID and password in order to check the Feature Access Code Assignment.
To check the Feature Access Code Assignment:
- Log in & click on System Administration tool.
- Select System Administration.
- Select System options.
- Select Feature Access Code Assignment.
Or:
- Click on System Administration Tool.
- Click on System Administration.
- Select All forms(alphabetical).
- Select Feature Access Code Assignment.
The Class of Service number assigned to your extension might not let you use certain facilities.