Time Schedules can help you manage working hours, lunch breaks and time off in BT Cloud Voice. Administrators can add Time Schedules at site level or for individual employees.
Site level Cloud Voice features that use Time Schedules are:
- Hunt Group Plus
- Call Centre Plus
- Auto Attendant
Setting a Time Schedule for features like Auto Attendant helps you easily choose when to accept Cloud Voice calls or when to divert them somewhere else.
How to set up Holiday or Time Schedules on the Business Portal
- Sign in to the BT Cloud Voice Business Portal.
- Click the Sites.
- Select Features from the left-hand menu.
- In the Schedules tile click on the settings icon.
- You’ll now see any available schedules that you’ve already set up.
- To add a new schedule, use the Add schedule button.
For help, tap the Assist me button to open a help article in a new tab. This will guide you through each step of setting up either your holiday or time schedule.
When you’ve set up a new schedule, you’ll see it displayed in the main schedule screen.