Feature Access Codes (FAC) are sometimes called ‘Star Codes’. They are sequences of numbers and symbols that you key into your phone to give it instructions to activate, deactivate, and configure various BT Cloud Voice features. Most features have a default access code, which you can change if you want to.
All the Feature Access Codes and what they do
| Automatic Call back Deactivation | #8 |
| Call Bridge | *15 |
| Call Director E164 Dialing | *14 |
| Call Forwarding Always Activation | *72 |
| Call Forwarding Always Deactivation | *73 |
| Call Forwarding Always Interrogation | *21* |
| Call Forwarding Always To Voice Mail Activation | *21 |
| Call Forwarding Always To Voice Mail Deactivation | #21 |
| Call Forwarding Busy Activation | *90 |
| Call Forwarding Busy Deactivation | *91 |
| Call Forwarding Busy Interrogation | *67* |
| Call Forwarding Busy To Voice Mail Activation | *40 |
| Call Forwarding Busy To Voice Mail Deactivation | #40 |
| Call Forwarding No Answer Activation | *92 |
| Call Forwarding No Answer Deactivation | *93 |
| Call Forwarding No Answer Interrogation | *61* |
| Call Forwarding No Answer To Voice Mail Activation | *41 |
| Call Forwarding No Answer To Voice Mail Deactivation | #41 |
| Call Forwarding Not Reachable Activation | *94 |
| Call Forwarding Not Reachable Deactivation | *95 |
| Call Forwarding Not Reachable Interrogation | *63* |
| Call Park | *68 |
| Call Park Retrieve | *88 |
| Call Pickup | *98 |
| Call Recording Pause | *48 |
| Call Recording Resume | *49 |
| Call Recording Start | *44 |
| Call Recording Stop | *45 |
| Call Rejection Activation | *77 |
| Call Rejection Deactivation | *87 |
| Call Rejection Interrogation | *52* |
| Call Retrieve and Call Director Call Move | *11 |
| Call Return | *69 |
| Call Return Number Deletion | #92# |
| Call Waiting Interrogation | *53* |
| Call Waiting Persistence Activation | *43 |
| Call Waiting Persistence Deactivation | #43 |
| Call back Menu Access | #9 |
| Calling Line ID Delivery Blocking Interrogation | *54* |
| Calling Line ID Delivery Blocking per Call | *67 |
| Calling Line ID Delivery Blocking Persistence Activation | *31 |
| Calling Line ID Delivery Blocking Persistence Deactivation | #31 |
| Calling Line ID Delivery per Call | *65 |
| Cancel Call Waiting | *70 |
| Connected Line Identification Restriction Interrogation | *56* |
| Customer Originated Trace | *57 |
| Direct Voice Mail Transfer | *55 |
| Directed Call Pickup | *97 |
| Directed Call Pickup with Barge-in | *33 |
| Do Not Disturb Activation | *78 |
| Do Not Disturb Deactivation | *79 |
| EOCP Sustained Authorization Code Lock | *37 |
| EOCP Sustained Authorization Code Unlock | *47 |
| Escalate Call to Supervisor | #83 |
| Flash Call Hold | *22 |
| Group Call Park | #58 |
| Hunt Group Busy Activation | #51 |
| Hunt Group Busy Deactivation | #52 |
| Hunt Group Busy Interrogation | #53 |
| Last Number Redial | *66 |
| Location Control Activation | *12 |
| Location Control Deactivation | *13 |
| Music On Hold Per-Call Deactivation | *60 |
| No Answer Timer | *610 |
| Pre-Call Account Code | *71 |
| Push Notification Retrieval | #0322 |
| Push to Talk | *50 |
| Selective Call Forwarding Activation | #76 |
| Selective Call Forwarding Deactivation | #77 |
| Selective Call Rejection Interrogation | *51* |
| Speed Dial 8 | *74 |
| Speed Dial 100 | *75 |
| Voice Mail Clear MWI | *99 |
| Voice Portal Access | *62 |
Note: these are standard across the entire BT Cloud Voice service and are briefed in all of our documentation.
These can be changed. But before you decide to change these, please consider the confusion that may happen further down the line for you and your employees.