Learn about RingCX by BT Cloud Work and how it can help your organisation. You can also find support for Admins and Users.
What is RingCX by BT Cloud Work?
RingCX by BT Cloud Work is an AI-powered, omni-channel contact centre solution designed to streamline customer interactions across voice and digital channels. It makes it easier for you to manage communications efficiently and at scale.
How it can help your organisation
RingCX enhances customer service by integrating multiple communication channels into one intelligent platform, improving responsiveness and efficiency.
Interested? Explore our product page
Visit our product page to learn more and explore purchase options:
Help and support for Admins and Users
We have role-based support for:
- Admins.
- Users (Supervisors or Agents).
To help you find the right support, you can learn more about the different roles:
The role of an Admin
If you're an Admin (also sometimes known as an Administrator), you will manage the technical setup, configuration, and ongoing maintenance of the product or service. You will typically:
- Manage user access and permissions.
- Configure settings and policies.
- Troubleshoot technical issues.
- Ensure compliance with security and organisational standards.
Our support for Admins includes setup guides, configuration options, troubleshooting steps, and advanced management tools.
The role of a User (Supervisor or Agent)
If you’re a User, it means you use the product or service day-to-day. You will typically:
- Use the product to collaborate, communicate, or complete tasks.
- Need help with core functionality and features.
- Seek quick solutions to common issues.
Our support for Users (Supervisors) and support for Users (Agents) provide how-to guides, feature overviews, FAQs, and practical tips for getting the most out of the product.
Need more support with your RingCX by BT Cloud Work?
Get in touch with our helpdesk team who will be available to assist you.