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Troubleshooting your internal phone wiring or equipment

From reporting the initial fault to diverting your calls to tracking your claim, our extensive how-to page will provide you with helpful information to guide you through the process of reporting and fixing a phone line fault in no time.

Phone line fault FAQs

Do I have to be registered with BT.com and logged in to my account to report a line fault online?

Can I report a line fault if I don't know my account number?

Can I report or check a line fault on another person's BT line?

What information should I have to hand when I report a fault on my telephone line?

When I call someone, the phone either rings but nobody answers, is permanently engaged or I get a message telling me it's unavailable. Could this be due to a fault?

My phone's working but my internet connection isn't (or the reverse). Could this be due to a fault?

How can I receive alerts to let me know when the fault has been repaired?

I set up an Out of Service message. How do I stop it once the line has been repaired?

Do I have to contact BT when my line is clear to get the call divert removed?

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Phone line fault FAQs

Do I have to be registered with BT.com and logged in to my account to report a line fault online?

Can I report a line fault if I don't know my account number?

Can I report or check a line fault on another person's BT line?

What information should I have to hand when I report a fault on my telephone line?

When I call someone, the phone either rings but nobody answers, is permanently engaged or I get a message telling me it's unavailable. Could this be due to a fault?

My phone's working but my internet connection isn't (or the reverse). Could this be due to a fault?

How can I receive alerts to let me know when the fault has been repaired?

I set up an Out of Service message. How do I stop it once the line has been repaired?

Do I have to contact BT when my line is clear to get the call divert removed?

Related Articles

My phone line is not working. What can I do?

I have a fault on my phone line. How do I test my equipment or wiring?

Report a fault with your BT Business phone line, broadband or email

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