There’s no charge for most engineer visits. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost.
There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit.
Engineer repair charges
If it’s a BT product or service at fault and it’s covered by a service guarantee or a maintenance or rental agreement, we’ll repair or replace as appropriate in accordance with the agreed terms.
If the fault isn’t with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. This could be when:
- No fault is found.
- The fault is on non-BT equipment.
- The fault is due to damage caused by someone at the customer's premises.
- The fault is due to theft, loss or removal of equipment.
- Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods.
We only charge for repair work on a small number of fault reports. When you report a fault, we try and assess whether there’ll be a charge or not. If a charge is likely, we’ll let you know. If it turns out the problem is the cause of damage not reported and covered when the report is made, then there can be a charge that we couldn’t initially inform you about.
You'll find up-to-date details of all charges and pricing information in BT Price List.
We publish our charges in our terms and conditions charges schedule. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit.