Skip to main content
Can I let callers know I have a fault and that it's being repaired? | BT Business
not-authored-help-and-support

Can I let callers know I have a fault and that it's being repaired?

You may be able to set up an Out of Service message online by following the steps below:

  1. Go to online fault reporting
  2. Select Track a fault
  3. Enter the telephone number or the fault reference number of the line the fault was reported on
  4. Enter your account number and click on More details
  5. Under What to do next, click on Out of Service message
  6. Complete the required details
  7. A confirmation page will be displayed when you've finished

If you can't set up an Out of Service message, chat online or call us and we'll do it for you. Just click on Contact us on the right of this page.

Did this help?

Related Articles

Can I divert calls while you repair a fault on my line?

Never miss a call - even when we're repairing a fault on the line. It's easy to divert incoming calls to another landline or mobile. Find out how to use BT call divert and ensure you don't miss a call while your line is being repaired.

Phone line fault FAQs

From reporting the initial fault to diverting your calls to tracking your claim, our extensive how-to page will provide you with helpful information to guide you through the process of reporting and fixing a phone line fault in no time.

Additional support