To report a fault or damage to a BT Payphone please email us the telephone number and location of the faulty phone box, together with the nature of the fault and your contact details. Send your email to: customer.serv.payphones@bt.com
BT faults: How to report payphone faults or damage
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Report a fault with your BT Business phone line, broadband or email
Whether you have a fault with your BT phone, broadband or email, we're here to help. Find a solution online or discover how to report a problem to BT Business and we'll find a fix as soon as possible.