| BT public call boxes | Reporting period - 1/4/25 - 31/3/26 |
| Number of public call boxes on last working day in March | 10,338 |
| Number of public call boxes not in full working order on last working day in March | 1,921 |
| Number of public call boxes reported by a member of the public as faulty or damaged in the reporting period | 2,227 |
| Number of public call box repairs completed | 11,532 |
| Average time taken (from a fault being reported to its repair) for repairs to faulty or damaged public call boxes to be completed | 19 |
| Number of proposals made | 1,099 |
| Number of last at a site public call boxes which have been removed or relocated outside of the relevant site | 0 |
| Number removed or relocated after being subject to a request for a review which was declined | 1 |
| Number removed or relocated after being subject to a review which upheld the decision | 0 |
| Number of last at a site public call boxes which have not been removed or relocated outside of the relevant site which were subject to successful representations made during the representation period | 156 |
| Number of last at a site public call boxes which have not been removed or relocated outside of the relevant site which were subject to a review which overturned the decision made during the representation period | 22 |
Public payphone closure proposals
We write to tell local authorities if we want to remove the last payphone at a site, so they have time to tell us why they're still needed if they wish. We publish our decisions below.
See our details on each individual payphone and removal decision (PDF, 7 MB)
See our review of the UK public’s perceptions and use of payphones (PDF, 530 KB)