A guide to using call forwarding

Please Note - You can't set up call forwarding on your line if call barring is already active on the line as this prevents calls from being made to that type of number.

To set up call forwarding, you'll need to turn off call barring, apply call forwarding then reapply call barring.

To check whether your telephone is set to:

• Forward all of your calls, dial *#21#
• Forward your calls when you're already in another call, dial *#67#
• Forward calls if you don't answer them, dial *#61#
• Forward all of your calls, dial *21* YourTelephoneNumber #*

To forward your calls:

• When you're already in another call, dial 67* YourTelephoneNumber #
• If you don't answer them, dial *61* YourTelephoneNumber #

To stop forwarding all of your calls, dial #21#

To stop forwarding your calls when you're already in another call, dial #67#

To stop forwarding your calls if you don't answer them, dial #61#

You'll see this if:

• You're trying to set Call Forwarding to the number that the call is being forwarded from.
• You haven't entered the telephone number correctly. Numbers must only contain digits and be no more than 32 digits long.

There are two ways of implementing call forwarding on ISDN2e:

Admin Controlled Call Forwarding
Admin Controlled Call Forwarding (ACCF) is an exchange controlled call forwarding option. This means that it doesn't require special equipment. To set up this service, please contact us. The service is active within 24 hours.

Customer Controlled Call Forwarding
Customer Controlled Call Forwarding (CCCF) diverts calls to all numbers to a single number of your choosing. This call forwarding option is applied by you by programming your equipment to divert the calls. This means it's exchange independent. Contact your equipment manufacturers if you're unsure whether your equipment supports the service. To enable call forwarding on the line, please contact us.

Note: The forwarded leg of the call is chargeable. The charges appear on your bill along with the subscription for the forwarding service. The following options are available for both Admin- and Customer-Controlled forwarding:

Call Forwarding Unconditional (CFU)
All incoming calls are immediately forwarded to the nominated destination number.

Call Forwarding on No Reply (CFNR)
All calls are forwarded to the nominated destination number if the call isn't answered within approximately 20 seconds.

Call Forwarding on Busy (CFB)
All calls are forwarded to the nominated destination number if the line is engaged.

Note: If you have an ISDN2e line with MSNs present, the call forwarding is configurable on a per MSN basis. This isn't possible with admin provided call forwarding, and also not possible if you're using DDI numbering.

When setting up call forwarding, I get “Forwarding to numbers must be entered as you would dial them..." Why is this?
You'll see this if:

• You're trying to set Call Forwarding to the number that the call is being forwarded from.
• You haven't entered the telephone number correctly. Numbers must only contain digits and be no more than 32 digits long.