To complete the tasks in this article, you’ll need to be an administrator. Learn more about Teams administrator permissions.
Managing business hours lets you set a timetable for when your call queue or auto attendant is considered ‘open’.
Business hours allow you to choose options such as:
- Opening and closing times e.g. 9am to 5pm.
- Multiple time blocks per day where you are open/closed (e.g. lunch closure).
- Days when you are open or fully closed.
Setting your business hours
To set your business hours, see Managing your call queue and auto attendant settings.
Setting up a call flow for business hours
To set up a call flow for business hours, you’ll need to choose a greeting type and then select a call routing option. Some call flow options include:
- Redirect to a person in organisation: Directs the call to a specific person.
- Redirect to voice app: Redirects to an auto attendant or Call queue.
- Redirect to external phone number: Choose an external phone number.
- Redirect to voicemail: Redirect to a shared voicemail.
- Disconnect
To set up your call flow for business hours, see Managing your call queue and auto attendant settings (manage call flow).
Setting up Holiday Scheduling
Holiday Schedules allow you to override normal call routing on specific dates, such as bank holidays, company shutdowns, or seasonal closures. You can then choose from the following actions:
- Play a holiday greeting
- Redirect to voicemail
- Redirect to an external number
- Disconnect the call
You can follow Microsoft ‘s guidance on Setting up holidays in Microsoft Teams.